What are the responsibilities and job description for the Tier 2 Help Desk Specialist position at Insight Global?
REQUIRED SKILLS AND EXPERIENCE
- Strong knowledge of Windows 10
- Strong knowledge of the MS Office suite
- Understanding of domains, user profiles and how they work
- Understanding of Office 365/ Azure admin portal
- Strong analytical skills
- A minimum of 2 years of recent experience troubleshooting various technology and user experiences
- Self-motivated and high level of enthusiasm
- Take a personal interest in, and responsibility for quality of work performed
- Ability to pay close attention to detail while dealing with a robust flow of issues
- Ability to articulate technical information clearly and simply to non-technical people
- Excellent Verbal and Written English Communication
JOB DESCRIPTION
This is a great role for someone with IT knowledge to work in an environment that fosters learning and gives opportunities to those that can show they’re interested in furthering their technical career. In this position, you will serve as the main technical interface to our corporate office and have a direct impact on associate satisfaction. Therefore, candidates should also have a demonstrated ability to work independently with little supervision and possess a high level of customer service, integrity, and technical skills. Excellent written and oral communication skills are also crucial, as well as being able to work with technical, non-technical, and executive staff.
Pay Rate: $23 - $25/hr based off qualifications, years of experience, and education
Salary : $23 - $25
