Vehicle Theft Recovery Coordinator

Job Description

This contractor is responsible for assisting with units that have been identified as overdue by means of the Overdue Report, trackable theft report units provide by the Vehicle Theft Team, and NCIC-listed trackable theft report units that have also been provided by the Vehicle Theft Team.

Their duties include identifying and tracking units using Vehicle Finder (VF) to determine if a unit has been stationary and confirming its location for attempted recovery. They must log recovery attempts by documenting the units location, dispatching the nearest Quality Tow Vehicle (QTV) for retrieval, and notifying the relevant Penske branch with an estimated arrival time. If the unit is listed in the NCIC theft database, they must coordinate with law enforcement, request dispatch for recovery, and record police department details. Throughout the process, they monitor recovery efforts, update Roadside Reports, log successful recoveries, and escalate failed recoveries to the appropriate SSOS / SOS team for further action. If a unit is successfully recovered, they ensure it is transported to a tow yard or branch.

This contractor ensures efficient coordination between the Vehicle Theft Team, tracking systems, QTV (Quality Tow Vendor) dispatch, law enforcement, and Penske branches to facilitate quick and safe unit recovery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• bachelors degree in criminal justice or related field
• analytic skills
• excel
• smartsheet
• fast learner
• strong communication null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.