What are the responsibilities and job description for the Employment Case Manager position at Insight Housing?
Compensation: $28.32
Benefits:
- Free Dental & Vision
- 19 Paid Holidays- Including 4 Mental Health Days
- Retirement Plan with a match
- Paid Training
- 10-year anniversary sabbatical
- Flexible Spending Accounts
- Professional Development Allowance
- Paid Parental Leave benefit
- Discounted Pet Insurance
- Affordable Health Insurance, including a free healthcare option for employees
- 50% coverage paid by employer for dependents (vision, dental, health)
- and many more!
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.
Program Overview
A Pathway to Housing for Homeless Veterans – join a team that assists Veteran families experiencing homelessness to attain housing placement and housing stability. Insight Housing is expanding on our successful Homeless Veteran Reintegration Program (HVRP) Roads Home program to connect very low-income homeless Veterans with employment. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.
Position Summary
Under the supervision of the Employment Services Manager, the Employment Case Management will assist homeless veteran participants in determining their eligibility for resources and assist with access to Insight Housing Roads Home services. The Employment Case Management will provide case management services and support as defined by the best practice, critical time intervention to Homeless Veteran’s enrolled in the Roads Home program. These services will be provided to eligible Homeless Veterans with interest in employment, transitional work opportunities and job readiness training.
Essential Duties and Responsibilities
- Verify and document that eligibility requirements are satisfied.
- Assist veteran in other program resources when Roads Home eligibility requirements are not met.
- Educate veteran on the Roads Home program and coordinate with other community supports to best serve Veterans and meet their individual needs.
- Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
- Submit all employment related activities to leadership staff for HMIS entry.
- Assist veteran in identifying, selecting, and applying for open positions matching their qualifications.
- Performs other job-related duties and responsibilities as needed.
- Share timely employment information and resources to promote the Roads Home program.
- Assist participants in assessing their job skills for positions; administer and score standard career assessments.
- Develop, with veterans’ participation, an individualized strengths-based smart goal plan addressing the needs and barriers identified in the assessment process.
- Assess veterans’ readiness for work and guide them through the process of discerning the most appropriate career path.
- Document service delivery and maintains accurate, timely documentation ensuring client confidentiality.
- Assist program with VA enrollments, restarting disability benefits, providing healthcare access and resources.
- Connect veteran with resource point of contact and linkages to housing services, mental health, food and other services.
- Provide financial supportive services with management approval to ensure budget requirements are met.
- Ensure accuracy and consistency with the agency’s fiscal and billing procedures.
- Transport Veterans in a safe, cautious, and responsible manner when appropriate and necessary for employment plan implementation.
- Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
- Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
- Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
- Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
- Attend and participate in all meetings and trainings as assigned.
- Complete and submit timesheets in a timely and accurate manner.
- Work within the framework of Insight Housing’s Code of Conduct.
- Perform other tasks as assigned.
Qualifications, Skills, and Abilities
- High school required. Bachelor’s degree in Social Services or related field a plus.
- Ability to complete CPR/First Aid Training.
- 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues, required. Translatable military experience, relevant internship and volunteer experience, or administrative experience will be considered. Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military will be considered.
- Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals.
- Lived or Veterans experience strongly preferred.
- Proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
- Experience with IDP/IE development, preferred.
- Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
- Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
- Capable of working independently and as part of a team.
- Excellent verbal and written communication skills.
- Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
- Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
- Ability to maintain professional conduct, attitude, and appearance at all times.
Special Requirements
- This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
- Must be able to receive and maintain criminal records clearance.
Physical Requirements
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
