Housing Navigator

• Free Dental & Vision
• 19 Paid Holidays- Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

• Responsible for client intake process, initial assessment, and case plan development.
• Provide assistance with intensive housing and vocational resources to clients in the program.
• Develop individual housing case plans and provide ongoing housing search activities.
• Develop partnerships with property managers and landlords throughout Alameda County and maintain a database of landlords and available properties.
• Monitor the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions.
• Develop and maintain relationships with all local Housing Authorities in Alameda County.
• Provide information about affordable housing options, housing subsidy programs (including the S C and Section 8 lottery) to participants.
• Assist participants with financial literatures, eviction prevention, financial assistance applications and lease agreements.
• Assist participants with review of lease agreements and move-ins.
• Conduct regular home visits to clients who are housed.
• Maintain/update data (Client Enrollment Log) on a weekly basis.
• Create and maintain paper files and electronic (HMIS) case files to record all documentation. 
• Maintain accurate records and prepare monthly statistical and narrative reports. 
• Generate, analyze and organize reports to present to funders on a monthly basis.
• Work closely with other agency case managers and counselors to ensure consistency in philosophical and practice approaches to services. 
• Provide Medi-Cal outreach. Facilitate Medi-Cal applications.
• Engage in referrals, coordination and monitoring of Medi-Cal Services.
• Arrange and /or provide non-emergency, non-medical transportation to Medi-Cal covered services.
• Participate in program planning and policy development for Medi-Cal and Non Medi-Cal clients.
• Drive your own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times. 
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices. 
• Attend and participate in all meetings and trainings as assigned. 
• Complete and submit timesheets in a timely and accurate manner.   
• Work within the framework of Insight Housing’s Code of Conduct. 
• Perform other tasks as assigned. 

• High school required. Bachelor’s degree in Social Services or related field a plus.
• Ability to complete CPR/First Aid Training.
• 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
• 1 year experience in real estate, property management or housing support, required. Relevant internship and volunteer experience will be considered. Prior customer service experience and administrative experience will be considered.
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals. 
• Lived experience strongly preferred. 
• Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus. 
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds. 
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent verbal and written communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure. 
• Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements 

• This position requires frequent driving.  A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.  
• Must be able to receive and maintain criminal records clearance.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.  
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.  
• May be occasionally required to stoop, kneel, or crouch.  
• May be required to lift or move up to 50 lbs. 

Salary : $28 - $30