Resident Services Coordinator

• Free Dental & Vision
• 19 Paid Holidays- Including 4 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

• Collaborate with the Program Manager on the day-to-day operations and contract deliverables for the Hope Center PSH Program. 
• Ensure quality resident assistance and support with a focus on housing retention and vocational resources, benefits enrollment, and support to increase income for residents in the PSH Program. 
• Facilitate with the PSH team, resident workshops and trainings on tenant rights and responsibilities, review of the house rules, benefits and increasing income, health and wellness topics, personal safety and any other topics that are relevant to the resident community.
• Facilitate on-site community-building activities to include monthly Community Meetings, coffee hours, holiday events, social activities that will encourage a sense of community within the building.
• Work with the LifeLong Medical (LLM) physician who will be on-site weekly, to identify and support residents with health issues.
• Ensure accurate client enrollment data, quality client charts and electronic (HMIS) case file documentation.
• Meet all work plan priorities and goals set by the Program Manager.
• Collaborate closely with the Insight Housing Clinical Case Manager, the LifeLong Medical physician, Berkeley Mental Health Case Managers, and all internal/external providers who work with a PSH resident.
• Prepare for and attend weekly Case Conference meetings in collaboration with the Senior Program Manager, Regional Director, Program Manager, Licensed Clinician, and John Stewart (JSCo) Property Management staff to problem-solve issues.
• Attend the quarterly Alameda County PSH Learning Collaborative.
• Ensure consistency in philosophical and practical approaches to services utilizing best practices in PSH.
• Provide mediation meetings, as required, to problem-solve issues between residents and/or between Property Management and residents.
• Develop a strong, collaborative partnership with the JSCo Property Manager and site-based Property Management staff.
• Assist residents with review of their lease agreements, annual recertification requirements, monthly pest control, rent payment requirements, etc.
• Maintain accurate records and prepare monthly statistical and narrative reports.
• Ensure that all client charts are complete and participate in the quarterly client chart audit.
• Create Housing Plans for each resident, with a focus on housing retention, opportunities to increase income and benefits, employment goals, psycho-social assessment and support goals, aging-in-place needs and issues with ADLs.
• Ensure progress notes are accurate, timely and reflect action items related to each resident’s service goals.
• Provide and maintain linkages to primary care, mental health support, and possible SUD treatment.
• Manage all HMIS data entry submittals and relevant resident data in the Alameda County Community Health Record (CHR).
• Work with the Program Manager to generate, analyze, organize, and present reports to funding agencies on a monthly basis.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned. 
• Complete and submit timesheets in a timely and accurate manner.   
• Work within the framework of Insight Housing’s Code of Conduct. 
• Perform other tasks as assigned. 

• High school required. Bachelor’s degree in Social Services or related field a plus.
• Ability to complete CPR/First Aid Training.
• 1 year experience providing direct support services to  individuals experiencing homelessness, mental health, substance abuse or other social issues, required. Relevant internship and volunteer experience will be considered. Prior Customer service experience and administrative experience will be considered.
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals. 
• Lived experience strongly preferred.
• Proficient in use of computer and Microsoft office suite (Work, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds. 
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent verbal and written communication skill.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure. 
• Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines. 
• Ability to maintain professional conduct, attitude, and appearance at all times. 

• Must be able to receive and maintain criminal records clearance.
• Must be able to obtain TB clearance.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.  
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.  
• May be occasionally required to stoop, kneel, or crouch.  
• May be required to lift or move up to 50 lbs. 

Salary : $28 - $30