What are the responsibilities and job description for the Lead Patient Coordinator position at Insight Imaging (NC)?

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RAYUS Radiology is looking for a Lead Patient Coordinator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Patient Coordinator, you will provide services to patients and referring professionals by greeting customers, registering patients and scheduling / authorizing appointments. Leads Patient Coordinator team.

ESSENTIAL DUTIES AND RESPONSIBLITIES :

40%) Scheduling & Insurance

Schedules patient examinations according to existing company policy
Arranges transportation and hotel accommodations for patients when appropriate
Communicates to team any scheduling changes in order to ensure highest patient satisfaction
Pre-certifies / Authorizes all exams with patient's insurance company as required
Verifies medical necessity on all exams as required
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate

35%) Registration

Greets and checks-in patients scheduled for Vascular services; registers demographic information and process payment plans and copays with patients

Answers phones and handles calls in a professional and timely manner

Maintains positive interactions at all times with patients, referring offices and staff

Supports Vascular team in order to ensure highest patient satisfaction

Acts as liaison between team and the patients waiting for exams

Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up

Maintains the supply of patient information sheets

20%) Staff Support

Supports associates ensuring highest level of patient satisfaction

Ensures comprehensive knowledge of the company's policies and procedures for all associates

Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate Vascular coverage

Monitors and approves timecards

Participates in staff planning and hiring process along with management

Initiates and participates in associate performance evaluations, development of associates including performance improvement plans, disciplinary actions and / or terminations

Participates in regular staff meetings and leads associate one-on-ones

Leads and assists in the training of new associates

Fosters a team environment, ensuring appropriate communication between departments

Creates and updates center's information manuals as needed

5%) Performs other duties as assigned

Required :

High school diploma or equivalent

2-3 years customer service experience

1-2 years medical front office experience

Working knowledge of Microsoft Office

Proficient with using computer systems and typing

Preferred :

Previous supervisory experience

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

RAYUS Radiology is an EO Employer / Vets / Disabled.

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