Trading Application Support Analyst (Boston)

Insight Investment is looking for a Trading Application Support Analyst to join the team in Boston. The Trading Application Support team provides investment application support across all areas of the Insight business.

The role is user-facing, and its purpose is to ensure that the day-to-day (BAU) IT needs of the business are met. The team deals with a wide variety of support issues and BAU planning activities, supporting a range of applications from 3rd party Front Office systems to bespoke portfolio/order management and quantitative financial modelling platforms.

The role also encompasses support, development, and change management tasks across a number of the systems we support.

Role Responsibilities

Support & Issue Management

• Prioritize issue resolution based on business risk
• Devise and develop solutions appropriate to the urgency of the problem
• Develop permanent solutions at every opportunity
• Own issues reported to you from notification to closure. This is particularly applicable for issues where you have a limited contribution to make to the solution
• Ensure that users are provided with updates on calls at intervals appropriate to the severity of the problem and relevant details regarding solutions are recorded (e.g. in ServiceNow). Provide timescales where appropriate
• Assess issues in person when possible and where appropriate
• Ensure any issue that has the potential for the company to incur financial or reputational loss is escalated to your manager

Small Scale Development

• Adopt a structured approach to your development tasks that is appropriate to the complexity of the solution. This is important because of the constant interruptions you are likely to experience during your work. If you are in any doubt as to what constitutes appropriate structure, obtain agreement from line management

Further Support and Project Involvement

• Identify and engage with Product Teams and Project teams as needed. This will ensure the final delivery is acceptable to the support team and we have sufficient knowledge and handover to deal with BAU queries
• Testing is an integral part to larger projects, and we are often required to carry out testing to validate results and ensure timeframes are met
• Identify improvements to standard processes and procedures. Seek to champion causes that you feel strongly about
• Adherence to all company policies and procedures. This includes all HR or risk requirements and the various IT procedures, including change management, release, and code reviews

Experience Required

• Proven track record supporting Portfolio Management / OMS / Bespoke investment applications
• Proven track record of providing support in a fast-paced, user-facing role
• Strong experience supporting fixed income products, including all types of bonds / MBS / Converts, Credit / Rates derivatives, GIC, CFD, etc. A solid understanding of these asset classes, their attributes, and the analytics associated with them (on a high level) is required
• Good SQL skills. Ability to debug SQL scripts is required, and any experience with creating or amending Stored Procedures and other SQL objects is strongly preferred
• Experience with CADIS and Control-M (or a similar ETL and scheduling) is very advantageous
• Experience with / exposure to development languages (Python, VBA, C#) or BI tools (Tableau) are also a big plus

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Insight Investment is an equal opportunities employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Under pay transparency law we are required to indicate the base salary range for this role of USD 170,000 to 200,000. Any offer of employment will be made based upon the specific skills and experience of the selected candidate and the base salary offered could be higher or lower than indicated.

About Insight Investment

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.

Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: www.insightinvestment.com