Retreat Assistant

IMS is a spiritual refuge for all who seek freedom of mind and heart. We offer meditation retreats rooted in the early
Buddhist teachings of ethics, concentration and wisdom. These practices help develop awareness and compassion
in ourselves, giving rise to greater peace and happiness in the world. IMS offers an exceptional work environment
centered on kindness, positivity and respect. Our generous benefits plan reflects our sincere appreciation for the
contributions of our colleagues. New team members begin accruing up to six weeks of PTO and are eligible to
participate in our outstanding benefits plan beginning on their first day of employment. A position at IMS offers an
abundance of meditation resources, all within a friendly and caring environment.

We are seeking a Retreat Assistant to provide customer service to retreatants, visiting teachers, the public and
various internal parties. This person handles inquiries, provides information and assistance, and performs ongoing
clerical duties. Assisting the Retreat Operations Manager is a major part of this role, ensuring that retreatants and
teachers are supported during retreats, in alignment with IMS’s values and mission.

Primary Responsibilities Communicates with retreatants, employees, teachers, visitors, board members and other individuals, answers

questions, provides assistance, disseminates or explains information about IMS’s programs and services, receives
requests, and addresses complaints.

• Answers telephones, provides accurate information, directs calls, and takes messages. Picks up voicemail

• Opens, sorts, and routes incoming mail, answers correspondence, and prepares outgoing mail.
• Checks office email account and responds to inquiries by email in a skillful, courteous and timely manner.
• Performs administrative support tasks, including, but not limited to: typing, formatting, proofreading, editing

correspondence, photocopying, filing and maintaining records, database management, inventory and basic
accounting.

• Supports day-to-day teacher requests related to running of retreat, according to established practices and

• Responds to all retreatant requests and/or needs with respect, patience and kindness, demonstrating

• Presents information to large groups in meditation hall at beginning and end of retreats.
• Upholds policies and established practices in responding to requests; maintains clear boundaries and brings any

effectively handle routine situations
Experience handling money responsibly and handling confidential information with discretion
Experience with data entry and database programs preferred
Retreat experience in the Early Buddhist tradition and understanding of the intensive meditation retreat

environment preferred
Excellent interpersonal communication skills with ability to work through conflicts
Consistently demonstrates sensitivity and skilled communication around matters of diversity and cultural matters

Position Now Open
Qualified applicants: Please send a résumé and cover letter to IMSjobs@dharma.org.

This is a full-time, 40 hours/week position offering health, dental and vision benefits, Flexible Spending Account, meal
plan options, generous paid time off, and staff meditation resources.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts law, it is the policy of IMS to provide reasonable
accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would
cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment,
including the application process. If reasonable accommodation is needed, please contact Human Resources
at HR@dharma.org.

Insight Meditation Society is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We
prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.