Client Operations Specialist Sr

Requisition Number: 99758

Client Operations Specialist Sr.

Location: This is a hybrid position out of the Chandler office.

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Insight at a Glance

• 14,000 engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35 industry and partner awards in the past year
• $1.4M total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Client Operations Specialist Sr, you'll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. You'll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information. Along the way, you will get to:

• Connect with customers, partners and internal stakeholders to solve problems in support of the organization's sales requirements. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied, and correct cost is captured on every order before the order is released. You'll also be the one to ensure of contract compliance, where necessary.
• Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to's, bill-to's, and ship-to's, assisting clients with Insight web accounts and providing ad hoc status updates.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Bachelor's degree (B. A.) from four-year college or university; or two to six years related experience and/or training; or equivalent combination of education and experience.
• Previous experience selling computer technology highly encouraged. Strong knowledge of IT products and services needed.
• Ability to effectively present information and respond to questions from groups of managers, clients, and other teammates needed.
• Strong communication (verbal and written), organization, problem solving and time management skills.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Chandler||Arizona (US-AZ)||United States (US)||Global Operations|| None||US - Chandler,AZ||