What are the responsibilities and job description for the Desktop Support Technician position at Insight?
At Insight, we believe that our employees are our greatest asset. That's why we're seeking a highly skilled Help Desk Agent to join our team. As a key member of our support staff, you will be responsible for providing technical assistance to customers via phone, email, and chat.
About the Job
The Help Desk Agent will provide technical support to customers via phone, email, and chat. This includes troubleshooting hardware and software issues, performing routine maintenance tasks, and educating customers on how to use various computer applications. You will also be required to maintain accurate records of all interactions with customers.
Responsibilities
- Provide technical assistance to customers via phone, email, and chat
- Troubleshoot hardware and software issues
- Perform routine maintenance tasks
- Educate customers on how to use various computer applications
- Maintain accurate records of all interactions with customers
Requirements
- Two-year Associate Degree (field related) or equivalent experience required
- A minimum of one-year helpdesk experience in a corporate environment, two years preferred
- A comprehensive knowledge of computer hardware/software concepts
