Medical Imaging Service Engineer

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WE ARE INSIGHT:

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

Job Overview:
The Medical Imaging Service Engineer installs, inspects, troubleshoots, repairs, calibrates, and verifies the performance of medical imaging equipment, including but not limited to general radiographic rooms, portables, mammography, ultrasound, bone density machines, and supporting equipment. This position requires familiarity with various classes of clinical equipment and the ability to perform maintenance on equipment outside these specialty areas when necessary. The Imaging Service Engineer ensures regulatory compliance, assists in inventory management, and serves as a technical advisor on specialty equipment matters. The individual embodies Insight’s core values in all professional interactions, demonstrating respect, creating value, initiating meaningful change, and maintaining integrity.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Key Responsibilities:

Technical Service – 40%

• ·Perform performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on medical imaging equipment. ·
• Repair, install, and calibrate medical imaging equipment.
• Inform supervisors of the status of repairs, scheduled inspections, equipment conditions, and customer concerns.
• · Coordinate and document the activities of subcontractors, vendors, and service technicians to ensure proper service delivery.
• · Maintain expertise in clinical engineering through ongoing training and education.
• · Assist with special projects related to service operations as assigned.

Regulatory Compliance – 25%

• · Ensure the accuracy and integrity of the equipment database, including inventory, PA schedules, nomenclature, and service history.
• · Comply with the Medical Equipment Management Plan (MEMP), adhering to regulatory agency requirements and organizational policies.
• · Ensure timely and accurate completion of service documentation.
• · Collaborate with medical physicists to verify radiation outputs, ensuring compliance and patient safety.

Relationship Management – 25%

• · Build and maintain strong relationships with staff and clinicians.
• · Discuss equipment status, functionality, and concerns with stakeholders.
• · Uphold the mission, vision, and values of Insight Foundation in all interactions.
• · Provide a positive representation of Insight Foundation by integrating core values into daily activities.

Inventory Management – 10%

• · Perform periodic inspections and maintain an inventory of common failure parts to ensure equipment uptime.
• · Verify security analysis for new customer equipment.
• · Conduct incoming inspections (II) to maintain an accurate inventory of all medical devices, including rentals, trials, and permanent equipment.
• · Make recommendations regarding inventory updates and improvements.

Other Duties

• · Perform other tasks as assigned to support the organization’s mission and goals.

Skills and Experience:

• · Proficiency in diagnosing, repairing, and maintaining medical imaging equipment including and not limited to Ultrasound, general X-ray, CT, and cathlab
• · Strong computer skills, including knowledge of Microsoft Office (Excel) and networking applications.
• · Ability to interpret error codes, replace hardware components, and navigate computer systems.
• · Excellent interpersonal and customer service skills.
• · Strong verbal and written communication skills.

Education and Qualifications:

• · Associate’s degree in a technical/electronics field, equivalent military training, or two years of equivalent experience required.
• · 2-3 years of experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment preferred.
• · Frequently required to bend, kneel, climb, and lift up to 50 lbs while working with medical equipment.
• · Valid driver’s license required; occasional travel to various sites may be necessary.

Monitoring and Measurement:

Behaviors:

• · Associate Behaviors: ownership, core values, collaboration.

Functional Competencies:

• · Medical Device Maintenance & Repair: Strong knowledge of medical asset repair and maintenance.
• · Use of Software Systems: Proficient in inventory and maintenance management systems.
• · Regulatory Compliance: Adherence to regulatory and quality standards.

Work Eligibility:

• · On Call Rotation Required: TBD
• · Remote Work Eligible: No

Benefits:

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!

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