What are the responsibilities and job description for the Patient Access Representative position at Insight?
Job Summary:
Our meticulous and empathetic Patient Access Representative works at Coldwater Hospital to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.
Our meticulous and empathetic Patient Access Representative works at Coldwater Hospital to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.
Duties:
- Performs a variety of face-to face registrations, pre-registration, walk in outpatient scheduling, and collection functions for all patients including self-pay patients.
- Utilize electronic insurance verification system to verify insurance benefits and determine copy/and or coinsurance fort he patients services; ask all eligible patients for copays and/or coinsurance to meet monthly Point of Service goals.
- Contacts patients via phone for necessary information pertaining to registration, billing and financial responsibility via our pre-registration process.
- Assists patients at time of service with general benefit and financial responsibilities inquires and posts payments to patient accounts as appropriate.
- Manages time effectively to perform complete registration questionnaires while meeting departmental productivity standards in compliance with system productivity policies. Uses time to complete other departmental duties when patients cannot be registered.
- Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registration to meet department accuracy standards for error-free work as demonstrated on the monthly KPI (Key Performance Indicators.)
- Understand Basic Registration Processes and provide feedback to management on issues that impede timeliness or quality or registration and work with management to resolve.
- Independently review assigned reports/work queues to ensure goals and deadlines are met.
- Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services.
- Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues threaten appointments schedules.
- Respects the rights and dignity of all patients. Provides and maintains patient privacy at all times. Is compliant with HIPAA guidelines and privacy practices, patient confidentiality and patient rights.
- Escorts customer/employees to their requested location when possible. (site specific)
- Immediately approaches a customer or employee who seems lost and offers assistance.
- Takes ownership of customer's problem. Ensures the matter is resolved in a timely manner if able or exculpate to the appropriate department.
- Functions as a team member to organize and prioritize responsibilities to complete daily work requirements.
- Complies with changes in duties and assignments in a positive cooperative manner.
- Adjusts to peaks in workload: demonstrates flexibility and adaptability to change.
- Completes assignments in appropriate time frames.
- Offers assistance to co-workers to ensure completion of all assigned duties as necessary.
- Preforms duties in a self-directed manner with minimal supervision or direction.
- Demonstrates a positive, supportive, respectful and helpful attitude in interactions with all department customers(patients, physicians, visitors, and other healthcare team members).
- Assist management with training new staff as necessary.
- Other duties as assigned
Qualifications:
- Able to provide eligibility for employment for any U.S. employer
- High school diploma or general education degree (GED) required
- Associate’s or Bachelor’s Degree in Business or related field desired
- 1 year of medical registration, customer service or collection experience preferred
- Previous experience performing insurance verification is a plus
- Ability to maintain a high level of confidentiality and professionalism at all times
- Detailed oriented, conscientious and committed to precision in work results
- Ability to relate to and work effectively with a wonderfully diverse populace
- Exceptional phone and interpersonal skills
- Proficiency with computers, preferably strong typing and desktop navigational skills
- Ability to multitask and move between responsibilities in fluid manner
- Ability to independently problem solve
- Great data entry skills
- Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
- Friendly, empathetic & respectful
- Reliable in work results, timeliness & attendance
- Able to work in a fast-paced, and stressful environment while maintaining positive energy
- Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
- Committed to contributing to a positive environment, even in rapidly changing circumstances
- Is aware of standards and performs in accordance with them
Insight is an equal opportunity employer and values workplace diversity!
