What are the responsibilities and job description for the Customer Success Manager - Partner position at insightsoftware?
Achievements / Goals
- Work Ethic operate in a fastpaced environment with a focus on achieving results
- Engaging Presence quickly establish rapport and build relationships with partners and communicate successfully with them
- Teamwork work crossfunctionally to achieve team and individual goals
- Communication communicate effectively with customers and internal crossfunctional partners creating promoters at every touch point
- Curiosity propensity for new challenges and learning about our customers our products our processes and industry best practices.
- Customer Focus a passion for customer engagement and a customer service mentality
- Bachelors Degree preferably in business or related field
- At least 3 year in a customerfacing or Customer Success role within a software or softwareasaservice organization.
- Demonstrable ability to communicate present and influence credibly and effectively at all levels of the organization including the Executive and CSuite levels
- Experience working with Fortune 500 companies as end customers
- High level of agility and ability to manage change
- Ability to work proactively and constructively in a fastpaced collaborative matrixed team environment
- Ability to travel up to 20%
- 3 years customerfacing or Customer Success role within a software or softwareasaservice organization.
- Experience with equity compensation products
- Working knowledge with reporting and analytics solution
- Experience that included resolution and escalation management
- Partner management experience
- At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located .
Qualifications :
Preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Learn more about our highenergy highperformance global team. Work With Us
insightsoftware About Us : Hear From Our Team InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware where permitted by country state / province.
At insightsoftware we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Remote Work : Key Skills
Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics
Employment Type : Remote
Vacancy : 1
