What are the responsibilities and job description for the Senior Technical Support Engineer (Longview) position at insightsoftware?
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com
Job Description
As a Technical Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company.
What will you do?
- Provide technical solutions and guidance throughout the support cycle for both the external and internal teams and customers
- Analyze and explain data and process flow within a CPM and Tax Provision software
- Troubleshoot and resolve data and basic technical related issues
- Devise client workarounds / temporary solutions as necessary
- Provide information to customers regarding product operation, maintenance and repair by answering questions and requests
- Lead conference calls with customers to better understand issues and business cases at hand
- Transfer Longview knowledge to the customer as required
- Provide structured information, as well as logs from troubleshooting to engineering teams
- Assist in the identification and definition of new product opportunities and enhancements
- Rotational on call for afterhours critical issues
- Other tasks as assigned
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
