What are the responsibilities and job description for the Client Relations Specialist position at Insightwave Ph?
Responsibilities
- Client Engagement: Serve as the primary contact for client inquiries and concerns.
- Relationship Management: Build and maintain strong client relationships.
- Problem Resolution: Address and resolve client issues promptly.
- Feedback Collection: Gather client feedback to improve services.
- Collaboration: Work with internal teams to meet client needs.
- Client Onboarding: Facilitate onboarding for new clients.
- Reporting: Prepare reports on client interactions and satisfaction.
Qualifications
- Experience: 7 years in customer service or client relations.
- Communication Skills: Exceptional verbal and written communication.
- Attention to Detail: Strong focus on accuracy and thoroughness.
- Problem-Solving: Ability to resolve issues quickly and effectively.
- Interpersonal Skills: Strong relationship-building abilities.
- Technical Proficiency: Familiarity with CRM software and Microsoft Office.
- Adaptability: Ability to thrive in a fast-paced environment.