What are the responsibilities and job description for the Guest Service Associate position at Insignia Hospitality Group?
GUEST SERVICE AGENT
Job Description
JOB DUTIES:
- Coordinate in taking, recording, canceling reservations, wake up calls, courtesy caJI backs, checking guests in an out with guest service and satisfaction as our Ill Priority.
- Take care of housekeeping and maintenance jobs for guests when housekeeping & maintenance personnel have left for the day.
- Verify daily printout listing guest's arrivals, departures, guest's folios and all other necessary functions.
- Have knowledge of hotel including services, features, amenities, local attractions, and restaurants. Maintain accurate records on your shift and have knowledge of reward and frequent traveler programs.
- Answer telephone (within wee (3] rings & follow script) in a courteous and professional manner.
- Perform all aspects of front desk operations; record all information reporting unusual occurrences or requests 10 manager immediately. Use passwords with discretion log off workstation when leaving area.
- Report to work on time, in proper and clean uniform, including nametag. Personal appearance and grooming must conform to our standards.
- Have a thorough knowledge of all emergency procedures and bow to follow
the steps.
- Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times in breakfast area. Fold linens as needed. Maintain clean environment for hotel guests.
I0. Interact with guest for guest stay feedback and maintaining high hotel guest service scores.
- Perform all other duties as requested by Supervisor or Manager
- INSPIRE EVERY DAY
General Description: The Guest Service Agent is responsible primarily for aJl guest needs. Ensuring the highest level of services possible in an efficient, courteous and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures.
Basic Criteria: Previous hotel experience helpful but not required. Have excellent communication and interpersonal skills and the ability to take responsibility. Be flexible in regard to work schedule.
Weight Requirements: 40-60 pounds for push/pull and lifting.
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $13
