What are the responsibilities and job description for the IT Helpdesk and Admin position at Insilico Medicine?
Company Description
Insilico Medicine is a pioneering biotech company committed to advancing cutting-edge scientific research and developing innovative therapeutics through the power of artificial intelligence. Our dynamic team of global scientists works collaboratively on a wide range of therapeutic programs, advancing them into human clinical trials.
We are currently seeking an exceptional Senior Research Scientist with a proven track record in publishing high-quality research papers in top-tier scientific journals. This individual will play a pivotal role in transforming our internal research into academic publications, establishing and maintaining academic collaborations, and co-publishing with external researchers.
Location
1000 Massachusetts Avenue, Suite 126, Cambridge, MA 02138
Role Description
We are a dynamic, fast-paced organization with a strong focus on collaboration and innovation. Our Boston office serves as a vital hub for our U.S. operations, and we are looking for a tech-savvy individual to join our team as a Part-Time IT Consultant. Whether you're an experienced IT professional seeking part-time work or a motivated student looking to gain practical experience, we’d love to hear from you!
Responsibilities:
- Provide first-level technical support to office employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup, configuration, and maintenance of computer systems, printers, and other IT equipment.
- Manage user accounts and access permissions.
- Maintain an inventory of IT assets and ensure accurate documentation.
- Handle the installation and updates of software applications.
- Offer training and support to employees on IT-related topics.
- Collaborate with the IT team to enhance IT policies and procedures.
- Perform other IT administrative tasks as needed.
Requirements：
- Proven experience in an IT support or helpdesk role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
- Basic understanding of networking principles and troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Availability to work part-time hours, with flexibility to accommodate urgent issues.
It's expected to work one or two days on-site every week, as well as ad-hoc on-call support during the rest of the time.
Preferred Qualifications:
- Relevant certifications (e.g., Microsoft Certified Professional).
- Experience with remote support tools and ticketing systems.
- Knowledge of cybersecurity best practices.
Why Join Us?
- Hands-on IT experience in a professional environment.
- Flexible schedule suitable for students.
- Opportunity to contribute to exciting projects and grow your technical skills.