What are the responsibilities and job description for the Insurance Call Center Rep position at InSite Support Services & Insure Response?
Start a career at Insure Response!
This is an entry level Insurance service representative position, with no previous insurance experience required. Great opportunity to learn the insurance industry and get paid to become a licensed insurance agent. We’re looking for customer service-oriented individuals who are interested in Property and Casualty insurance business and are willing to grow along with us to fill the role of Insurance service Representative!
- Starting base wage up to $15.00/hour. This is not a commission-based position
- Paid training
- Opportunity to become a licensed insurance agent at no cost to employee
- No cold calling
- Flexible scheduling
- Weekly pay
- Paid vacation and sick time
- Promote from within
- Health, Dental, Vision, Life insurance, Short-term and long-term disability
- 401k with company match of 6%
- Shift differential for nights and weekends
- Bilingual differential available for Spanish speaking agents
- As an insurance service representative, you will be answer incoming call center questions for multiple clients about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries in multiple CRM or Agency management software
- Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Insurance Customer Service Representative Qualifications
- Customer service oriented. Previous customer service a plus
- Excellent active listening, interpersonal and verbal and written communication skills
- Proficient typing and computer multi-tasking skills. Minimum of 35 WPM
About Insure Response LLC
Insure Response, LLC is a division of Insite Support Services. Insite was founded in 1999 by experienced call center professionals with the goal to affordably deliver to small and mid -market companies the same sophisticated call center service enjoyed by big companies for years.
In 2014 the decision was made to establish Insure Response, LLC which focuses solely on the insurance industry related support. Today, with two U.S based call centers located in Newberry, South Carolina and Nevada, Missouri Insite and Insure response remain dedicated to continuously developing the premier customer service operation to profitably attract and retain partners by investing in the training and technical resources to ensure employee pride and client satisfaction.
Salary : $15
