What are the responsibilities and job description for the Customer Experience Associate position at Insolation Technology Ltd?
About the job Customer Experience Associate
Customer Experience Associate
Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?
Our team in Insolation Technology LTD Customer Center would love to meet you!
As a Customer experience associate for a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.
Key job responsibilities :
You'll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcase US as an employer and vendor of choice. You'll work directly with managers, customers, and clients.
A day in the life
- Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
- Enter data for the quick dispatch and documentation of the partners needs using our company website
- Dispatch and communicate the partners needs to our branches accurately and in a timely manner
- Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
- De-escalate situations involving frustrated customers, listening and offering patient assistance and support
- Collaborate with other call center professionals to improve customer service and experience
- Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
- Additional duties as assigned by the Call Center Manager
About US :
As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be in the industry. It is our mission to provide our customers with the best possible experience when utilizing our offerings, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.
Qualifications :
Education and Experience
Job Type : Full-time
Pay : $21.00 - $25.00 per hour
Benefits :Weekly day range :
Education :
Experience :
Language :
LI-Remote
Salary : $21 - $25