What are the responsibilities and job description for the Customer Service Representative position at Insolation Technology Ltd?
About the job Customer Service Representative
Position Overview :
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our customer support team. The successful candidate will be the first point of contact for our valued customers, providing them with exceptional service and support. You will be responsible for addressing inquiries, assisting with transaction processing, resolving customer-related issues, and ensuring a seamless experience. If you are passionate about delivering top-notch service, have excellent communication skills, and thrive in a fast-paced environment, this role is for you.
About Insolation Technology LTD :
Insolation Technology LTD is a leading engineering and utilities provider specializing in renewable energy, electrical power solutions, and comprehensive service support for both residential and commercial sectors. As a dynamic and customer-centric company, we strive to deliver excellence through innovation, quality service, and a commitment to meeting our clients' needs. Join our growing team and be a part of a company that values customer satisfaction, employee growth, and industry leadership.
Key Responsibilities :
- Customer Interaction & Support : Handle inbound and outbound customer calls, respond to inquiries, and provide accurate information about our products, services, and solutions.
- Transaction Processing : Assist customers with order entry, process transactions efficiently, and ensure data accuracy across all systems.
- Issue Resolution : Proactively resolve customer service issues, address complaints, and escalate more complex concerns to the appropriate departments when necessary.
- Billing Inquiries : Respond to customer billing inquiries, explain charges, process payments, and provide billing adjustments or corrections as required.
- Customer Relationship Management : Build and maintain strong relationships with customers by understanding their needs and offering tailored solutions.
- Record Keeping : Maintain comprehensive and up-to-date records of customer interactions, transactions, and feedback in our CRM system.
- Team Collaboration : Work closely with other departments such as Sales, Technical Support, and Finance to ensure a cohesive and positive customer experience.
- Feedback & Improvement : Gather and relay customer feedback to help improve our products and services, contributing to the overall success of the company.
- Adherence to Policies : Follow company policies, procedures, and best practices in all customer service interactions.
Key Qualifications :
Why Join Us?
Application Process :
Interested candidates are invited to submit their resume and cover letter detailing their qualifications and interest in the role. Applications will be reviewed on a rolling basis until the position is filled.
Insolation Technology LTD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and become a key player in powering the future with Insolation Technology LTD!
Work Environment
Primary work environment is temperature-controlled office setting, but may also include typical warehouse environment on occasion, where following appropriate safety protocols at the location would be required. Employee will be exposed to low levels of noise in an office
Job Type : Full-time
Pay : $16.65 - $29.37 per hour
Schedule :
Work Location : In person, Remote
Salary : $17 - $29
