Operations Manager

Job Summary:

WHO ARE YOU?

Do you enjoy operations management? We are looking for a highly motivated Operations

Manager who is passionate and motivated, resourceful, and innovative, entrepreneur

and forward thinking!

WHO ARE WE?

Insomniac’s West Coast Clubs Division is focused on creating a best-in-class

experience for our Headliners. Our expanding roster of club partners includes some of

the world's top venues, delivering performances from globally renowned DJs backed by

top-notch sound and visuals. The diverse calendar of events celebrates the electronic

dance music community and culture, offering an endless range of experiences.

Insomniac’s West Coast Clubs Division includes venues such as Exchange, Academy

LA, Time Nightclub, Bloom, and Nova SD.

THE ROLE

The Operations Manager will ensure the night runs as smoothly as possible, with

seamless service that meets the expectations and needs of our clients. Opening and

closing protocols must be followed and maintained. Must be able to multitask and assist

all departments of the venue.

RESPONSIBILITIES

o Customer Focus: Understand customer service principles, and be able to provide

an excellent customer experience. Able to connect with customers in a

meaningful way. Is approachable, genuine, knowledgeable, encouraging,

passionate, and committed to helping customers.

o Initiative: Able to identify opportunities and issues and follow through on work

activities to capitalize or resolve them. Able to lean quickly and take positive

action without being requested to do so. Interested in learning about the entire

business.

o Performance Management: Able to lead, manage, and mentor others. Able to

lead by example and develop the skills and capabilities of direct reports to ensure

goals are met. Provides effective positive and constructive feedback.

o Leadership: develop cooperation and teamwork while participating in a group,

working toward solutions which generally benefit all involved parties. Good team

player, able to build good working relationship with others.

o Organization: Able to utilize time, energy, and resources to manage priorities,

stay on track, and achieve goals. Able to multitask and pay strong attention to

detail in a fast paced and high-urgency environment. Able to complete tasks

thoroughly in a timely manner. Able to protect assets and people by learning and

implementing protocols and complying with guidelines.

o Communication: Able to listen, comprehend and speak with employees and

department heads about necessary issues/concerns.

o Office Duties & Responsibilities

• Hiring: post ads and execute interviews with speed and thorough assessment of each candidate.
• Scheduling: Schedule staff per department, using our online scheduling system.
• Payroll: Ensure submitted hours are correct and accounted for. Follow payroll procedures and submit all forms required.
• Inventory: Ensure inventory is correct and place order accordingly

o Aesthetics of Venue: Maintain aesthetics, cleanliness, repair and maintenance of the venue.

o Event Duties & Responsibilities

• Private / Special Events: Work closely with the director of special events weekly.
• Maintain opening and closing procedures.
• Handling customer concerns and questions

o Clubs Duties & Responsibilities

• Conduct pre-shift meetings for all necessary departments.
• Maintain excellent communication with all departments during shift.
• Handling and overseeing cash accountability/transactions within departments. Door, Box office, bottle service, etc.
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

QUALIFICATIONS

o 4 years experience as an operations manager in live events and/or club

operations

o Degree in hospitality, business management, or marketing or related experience

o 6 years experience in people and team management

o Proficient in budgeting, reconciling, and analyzing event operations excel

spreadsheets

o Responsible for Alcohol Awareness Training Certification or Equivalent

o Flexible schedule with the willingness and ability to work nights, weekends, and

holidays

o Excellent English comprehension (both written and verbal)

o Ability to work long hours

oAbility to work in loud/bright environments (lasers, flashing lights, etc.)

PREFERRED QUALIFICATIONS

o Job longevity – long-term tenure within the same company preferred

WORK ENVIRONMENT

o Must be able to tolerate loud noise levels & busy environments when at venues

o May work in drastic temperature climates when at venues

o Must be willing to travel to work during holidays, evening and weekend hours, as

required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not

require sponsorship by Exchange for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Our company strongly supports equal employment opportunity for all applicants

regardless of race, color, religion, sex, gender identity, pregnancy, national origin,

ancestry, citizenship, age, marital status, physical disability, mental disability, medical

condition, sexual orientation, genetic information, or any other characteristic protected

by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and

level of work performed by employees within this classification. It is not designed to

contain or be interpreted as a comprehensive inventory of all duties, responsibilities,

and qualifications required of employees assigned to this job.

Our recruitment policies are designed to place the most highly qualified persons

available in a timely and efficient manner. Our company may pursue all avenues

available, including promotion from within, employee referrals, outside advertising,

employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.

Job Type: Full-time

Hiring Salary Range: $75,000.00 - $85,000.00 USD

Please note that the compensation information provided is a good faith estimate for this

position only and is provided pursuant to the California Salary Transparency in Job

Advertisements Law. It is estimated based on what a successful California applicant

might be paid. It assumes that the successful candidate will be in California or perform

the position from California. Similar positions located outside of California will not

necessarily receive the same compensation. Exchange takes into consideration a

candidate’s education, training, and experience, as well as the position’s work location,

expected quality and quantity of work, required travel (if any), external market and

internal value, including seniority and merit systems, and internal pay alignment when

determining the salary level for potential new employees. In compliance with the

California Law, a potential new employee’s salary history will not be used in

compensation decisions.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work Location: In person

Salary : $75,000 - $85,000