What are the responsibilities and job description for the IS Support Center Analyst I - Information Systems - Bridgeton position at Inspira Health Network?
MAJOR FUNCTION: Provides front line problem diagnosis and tracking for all IS customer problems. Assesses the severity of all problems and assigns them appropriately within problem management guidelines; communicates to customers for planned and unexpected outages; monitors the status of pending calls while keeping the customers updated on the status of their call; follows up on all completed calls to ensure customer satisfaction.
QUALIFICATIONS: Education & Experience:
- Technical certification or associates degreed preferred.
- Minimum of 1 year of customer service experience required.
Certification/Licensure:
- Technical school certification preferred.
Knowledge & Skills:
- Excellent written and oral communication skills along with the ability to interact in a professional manner with all levels of staff and management.
- Strong customer service approach required as well as ability to multi-task effectively.
- Proficiency in MS Windows and MS Office.
Physical Requirements:
- Ability to use a keyboard.
- Sit for long periods of time.
At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.
Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.
Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.
