Registrar- Patient Registration, Per Diem Varied Shifts, Mullica Hill

Job Description

MAJOR FUNCTION :

The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and "Patients First" experience to all patients and visitors at Inspira Health. Demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient's visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all insurances in HDX system and determines the patient's financial responsibility amount via Recondo, the hospital insurance estimation tool. Requests and collects the patient responsibility amount at time of service, if applicable through our PatientCo application. Reviews and explains hospital consent form and all required registration documents to patients, according to department scripting, in addition to securing patient signatures on forms.

QUALIFICATIONS :

Education & Experience :

• High School Diploma or equivalency required.
• Some college and / or CHAA certified preferred.
• Demonstrated experience in providing exceptional customer service and conflict resolution.
• Hospital and Insurance registration experience preferred.

Certification / Licensure :

Knowledge & Skills :

Physical Requirements :

N : Never O : Occasionally (

80%) Lifting

50lbs N Crouching F Reaching F Carrying F Hearing C Walking C Pushing F Talking C Vision C Environmental Conditions : Noise F Varied Temperatures O Cleaning Agents F Noxious odors N Patient Exposure C Operative Equipment N