What are the responsibilities and job description for the Franchise Business Consultant - Jimmy John's position at Inspire Brands?
Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same store comp growth, and (where applicable) organizational preparation for additional unit growth.
RESPONSIBILITIES
- Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
- Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
- Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience.
- Develop plans to coach Franchisee, through regular check-ins, to follow through on commitments.
- Track and review ongoing data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
- Interpret data to provide coaching and recommendations on priorities for Franchisee to address.
- Follow up on Franchisee commitments and monitor data to check progress.
- Support Franchisees in understanding the processes for remodeling and building new restaurants.
- Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
- Provide support during all remodels and new store openings.
- Facilitate communications between the Franchisee and applicable cross-functional partners based on the Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
- Participate and work “as needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
- Monitor and support the execution of local, DMA, and regional marketing plans
- Perform evaluations on restaurants as needed based on the Franchisee Business Review process or other indicators.
- Partner with the Field Training Team to coordinate training support for the franchisee.
- Complete all responsible administrative functions and requirements of the position in a timely manner.
EDUCATION AND EXPERIENCE QUALIFICATIONS
- High School Diploma Minimum
- 4-Year Degree Preferred
- Minimum 5 years in supervisory management of multi-unit operations
- Prior leadership experience preferred
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES
- Good oral and written communication and interpersonal skills.
- Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision.
- Must be able to build credibility and trusting relationships with internal and external stakeholders.
- Able to develop and execute plans to drive results.
- Able to use data to inform decisions.
- Able to bring people together to solve problems.
- Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities.
- Curious with a desire for continuous learning.
- Thorough understanding and knowledge of restaurant operations.
- Sound business and financial acumen.
- Skilled at consultation and strategic coaching.
- Compliance orientation.
- Big-picture orientation.
- Innovation and creativity.
Calling all Rockstars. At Jimmy John’s, we make kick a$$ sandwiches and we make ‘em freaky fast. If you’re a go-getter, a hustler, or an ordinary person who does extraordinary things, working at Jimmy John’s will be your jam. Sound like you? Yeah, we thought so. Answer the call, Rockstar.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
