Specialist, New Restaurant Openings and QSR Brand Training

The primary purpose of this position is to provide comprehensive administrative and logistical support to the New Restaurant Opening and QSR Brand Training teams, ensuring the seamless execution of new restaurant openings, franchise programs, and national training initiatives. The role is integral to managing the operational efficiency of training and onboarding processes by overseeing critical aspects such as registration, payment, scheduling, and material production. Additionally, this position will play a key role in driving continuous improvement efforts, enhancing existing workflows, and proposing innovative solutions to improve the overall experience for both learners and facilitators.

Through strategic coordination and a focus on innovation, the role contributes to delivering high-quality training programs that support the successful launch and operational success of new restaurants and franchise locations

This role sits in our Boston Support Center and is onsite 80% of the week.

RESPONSIBILITIES

• Registration and Scheduling:
  • Manage Training Program Registration & Communication: Oversee end-to-end registration processes, including restaurant assignments, notifications, learner experience, cycle scheduling, pre- and post-program communications, test assignment, payment collection and reporting
  • Enhance Registration Processes: Identify and implement improvements in registration workflows, including tracking certified training restaurants, managing enrollments, processing payments, and optimizing system integrations
  • LMS Administration: Maintain and manage training programs within the LMS, including class setup, updates, assessments, and reporting. Work closely with the Learning Technology team to streamline and enhance system functionality and troubleshoot end user issues
  • Develop & Maintain Support Documents: Create and update key training program materials, such as Participant Agreements, Host Agreements, and Welcome Guides, ensuring clarity and accessibility for all stakeholders
  • Support Training Certification & Host Relationships: Partner with Training Program leads to oversee host restaurant and central manufacturing training certifications. Collaborate with local field teams and franchisees to ensure consistent execution, compliance, and support for training programs

•  Vendor Management:
  • Serve as the primary point of contact for multiple vendors, overseeing sourcing, ordering, and maintenance of materials that support training programs
  • Track and manage inventory levels, ensuring timely batch printing and replenishment of materials to meet program needs
  • Oversee and manage the training programs budget for materials, products, and supplies, optimizing costs while maintaining quality and efficiency

• Field Training Teams:
  • Ensure consistent training experience for new field team members and franchisee learners
  • Provide support to virtual instructor lead (VILT) and in-person instructor lead (ILT) trainings as needed
  • Collaborate with Field Training Managers and cross-functional partners on executing training milestones in the new restaurant opening processes
  • Partner with Field Training Managers to provide support for restaurant openings with the objective to gain perspective and incorporate into training experiences
  • Partner with the Manufacturing team on CML Production Curriculum administration

• Design and Documentation Teams:
  • Collaborate with Training Development and Documentation teams, cross-functional partners, and vendors to ensure job aids and training materials remain current and aligned with new processes and procedures for training programs (including NRO kits)
  • Lead logistics for franchisee and operations national initiatives, training events, and training programs. Responsibilities include location tracking and contracting, managing the enrollment process (developing communications, tracking, and troubleshooting enrollment issues), sourcing and procuring materials, vendor management, and coordinating distribution
  • Make minor content revisions as needed to keep training materials accurate and up to date

• FBC & Training Team Onboarding:
  • Lead logistics supporting a consistent training experience for new Franchise Business Consultants and Field Training Team members
  • Partner with cross-functional partners on new hire training needs and timeline
  • Equip Hiring Managers and Mentors with the tools, resources, and guidance they need to confidently support and contribute to the success of new team members
  • Partner with instructional designers to provide feedback and recommend updates to training materials as needed

EDUCATION & EXPERIENCE QUALIFICATIONS

• Preferred 2-Year or 4-Year degree and/or equivalent experience with restaurant and/or administrative support with Training, Human Resources, or development
• 4 years of Administrative support work, planning, class scheduling, etc.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Adaptable and responsive in a fast-paced, deadline-driven, and customer-focused environment
• Highly motivated self-starter with a strong work ethic, enthusiastic “can-do” attitude and eagerness to take ownership of job responsibilities while supporting the broader team as needed
• Highly organized; able to keep track of, and prioritize, many time-sensitive tasks and change gears as priorities shift
• Excellent written and verbal communication skills, with exceptional attention to detail
• Strong interpersonal skills, with the ability to collaborate effectively across all levels of the organization, including franchisees
• Proactive in identifying opportunities for process improvement
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
• 3 plus years of training and/or administrative support
• Restaurant or retail experience preferred
• Smartsheet, Adobe Learning Manager, Cornerstone experience preferred
• Experience with any Learning Management System (LMS) preferred
• Travel: As needed

 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.