Mental Health Billing Specialist

Are you looking to make a difference in people's lives and be part of a fun, caring and warm team? We know being a biller can be a thankless job, but our team absolutely values and appreciates our billing specialists! We have a strong administrative team that works closely together, laughs and enjoys supporting each other so the business can help people in the community. We're looking for an experienced mental health billing specialist to be part of our team!

Inspire Counseling Center is looking for an experienced behavioral health billing specialist to work at our Northbrook office 35 hours/ week Mon-Fri (8:30am-3:30pm). Billing Specialist would be solely responsible for all billing, with an opportunity to grow a billing support team and/or add more hours. The billing specialist will have a private office in our administrative suite, working closely with the Intake team and Owners. This role is INCREDIBLY important and makes a huge impact on people's lives. The clinical staff works incredibly hard to serve people in the community, all of which is not possible without a fantastic billing team.

Inspire is an established business for 10 years, with 4 locations (Northbrook, Kenilworth, Lake Forest, Evanston) and approximately 60 clinicians and 3 Psychiatric Mental Health Nurse Practitioners. We have an excellent, cutting-edge and stream-lined process that is 100% paper-free. We process credit cards, post-payments, submit and process claims electronically (and easily!) through our EMR system. We do not send invoices, bills or submit paper claims. Inspire is already credentialed with several insurance providers (BCBS, UnitedHealthCare, Optum, Aetna, Humana, Medicare), we just need someone to help keep our process running smoothly and as profitably as possible.

Successful candidate will have experience working with EMR and electronic claim submission software (TherapyNotes, a plus). Biller role will have direct communication with patients, therapists and insurance providers and will be the primary point of contact for billing issues. Ability to maintain a professional and kind demeanor is critical. The biller will process claims, verify benefits, post payments, track AR and communicate with patient regarding any questions and updating expired credit cards and help new clinicians get credentialed with insurance panels.

Key Areas of Responsibility

• Verification of Benefits (upon request)
• Claim Submission (electronic)
• Problem Claim follow-up with Insurance providers, and drive to resolution
• Collection and posting of copays, co-insurance and deductibles
• Payment posting and distribution based on EOB
• Manage AR and patient balances
• Answer and resolve patient billing concerns
• Assist in month-end reconciliation
• Assist in credentialing newly hired clinical staff with insurance panels
• Maintain communications/support with therapists as-needed
• Meet regularly with the Owners
• Participate in annual company meetings

Position Requirements:

• Minimum of 3 years experience with Mental Health Billing
• Experience with Medicare billing
• Experience with electronic billing software
• Compassionate, patient and kind communication with patients and staff
• Open-minded and solution-focused
• Provide solutions for questions and proactively look for ways to improve processes and systems
• Strong ability to multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• High organizational skills and work ethic; responsible, reliable, and detail-oriented
• Proficient with Excel, Gmail, Smartphone apps, Monday.com and/or ability to quickly learn electronic systems
• Work on site (30 hrs/week)

Pay: $30 per hour

Benefits:

• W2 employee status
• Health Insurance (BCBS PPO, Choice and HMO options)
• Medical Insurance
• Dental insurance
• Vision insurance
• 401K (after 1 year of employment)
• PTO (40 hours per year)
• Beautiful, spa-like offices
• Supportive, positive and fun team environment
• HR Resources
• Legal Counsel
• Professional Liability Insurance & Workman's Comp
• Strong Administrative Team
• Office parties & Annual Company Meetings (with fun "swag!")
• Most of all, we provide a real opportunity to make an impact on people's lives!

Schedule:

• Monday to Friday (8:30am-3:00pm)

Ability to commute:

• Northbrook, IL 60062

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