Assistant Office Manager

Position Overview

The Assistant Office Manager is a critical role responsible for ensuring the smooth daily operations of our dental practice, managing administrative functions, patient relations, and support for clinical staff.

Key Responsibilities

Practice Administration

• Oversee daily administrative operations of the dental office
• Manage front desk operations, including patient scheduling, check-in/check-out processes
• Coordinate communication between patients, dentists, and staff
• Maintain and organize patient records, ensuring compliance with HIPAA regulations
• Manage incoming phone calls, emails, and patient inquiries

Financial Management

• Handle billing and insurance claims processing
• Manage accounts receivable and payable
• Prepare and maintain financial reports
• Process patient payments and manage payment plans
• Coordinate with insurance companies and verify patient insurance coverage

Staff Support

• Assist in hiring and onboarding new staff members
• Coordinate staff schedules and manage time-off requests
• Facilitate staff meetings and internal communications
• Support dentists and dental hygienists in administrative tasks

Patient Experience

• Ensure exceptional customer service and patient satisfaction
• Handle patient complaints and resolve conflicts professionally
• Manage patient recall systems and follow-up communications
• Develop and implement patient communication strategies

Inventory and Supply Management

• Track and order office and dental supplies
• Manage vendor relationships
• Maintain inventory records and control costs
• Coordinate equipment maintenance and repairs

Compliance and Administrative Duties

• Maintain compliance with healthcare regulations and office policies
• Manage patient privacy and confidentiality
• Prepare and maintain required documentation
• Stay updated on healthcare administrative regulations

Qualifications

Education

• Additional certifications in medical office management preferred

Experience

• 3-5 years of experience in medical or dental office management
• Proven track record of successful administrative leadership
• Experience with dental practice management software

Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office and dental practice management software
• Basic understanding of dental terminology and insurance processes
• Problem-solving and conflict resolution skills

Personal Attributes

• Professional demeanor and appearance
• Patient and empathetic approach to patient interactions
• Ability to work in a fast-paced environment
• Strong ethical standards and commitment to patient confidentiality

Technical Requirements

• Proficiency with dental practice management software (e.g., Dentrix, EagleSoft)
• Advanced computer skills
• Knowledge of medical billing and coding
• Understanding of HIPAA regulations

Compensation and Benefits

• Competitive salary based on experience
• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities

Additional Information

• Full-time position (40 hours per week)
• Some evening or weekend work may be required
• Opportunity for growth within the practice

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $35 - $40