Product Owner

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team!

ESSENTIAL JOB FUNCTIONS

The Product Owner is responsible for steering Patient Services product and software development features based on the highest priorities. The Product Owner is responsible for being the voice of the business, the voice of the customer, and the liaison between Patient Services and IT on all patient related CRM products.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Work with the technical teams and business stakeholders to identify user and group needs when it comes to patient communication platforms.
• Contribute and work with cross-functional teams to drive vision and strategy for Patient Services products used to support the Patient Services team workflows.
• Create and maintain the product roadmap, including sequencing and timing of capabilities and features.
• Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.
• Responsible for the product backlog and refining it to reflect priorities, balancing benefit with effort, risk, and technical complexity.
• Meet regularly with stakeholders and Patient and Physician Services leadership team to determine priorities
• Act as an ambassador for Agile best practices, lead sprint reviews and engage in daily stand ups and sprint retrospectives.
• Lead smaller projects and initiatives related to Microsoft CSW tool such as Knowledge Management, Email templates, and Knowledge Article review process.
• Stay current on future CSW enhancements and Microsoft development
• Partner with the Data and Analytics team on data requests and assistance with maintenance and updates of Patient and Physician Services Power BI reports
• Act as Technology and Technical lead within the Patient & Physician Services team, including telephony and other software products used by the team (i.e. Workforce Management Solution).
• Manage relationship between telephony provider to communicate enhancement needs or system outages

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required:

• Bachelor’s degree in business, IT, or related field.
• 1-3 years as a Product Owner/Product Manager
• Software development experience
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Project management experience and/or strong organizational skills.
• Ability to navigate ambiguity, change, and uncertainty to deliver results with cross-functional teams in a positive manner.
• Ability to thrive in a fast-paced environment, prioritize work and focus on generating business value.
• Proven online product management experience on CRM related topic and strong understanding of KPIs, data, and analytics is a plus.
• Problem solving skills to troubleshoot, and support Inspire system operation

SALARY

The salary for this position is expected to be between $81,900 – $110,000 and will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.

BENEFITS AND OTHER COMPENSATION

Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered):

• Multiple health insurance plan options.
• Employer contributions to Health Savings Account.
• Dental, Vision, Life and Disability benefits.
• 401k plan employer match.
• Identity Protection.
• Flexible time off.
• Tuition Reimbursement.
• Employee Assistance program.
• All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.