What are the responsibilities and job description for the Implementation Manager position at Inspiren?
About Inspiren
Inspiren was created to help operators forge thriving senior living communities.
We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of oversight, as an extension of your care team.
We know that balancing operations takes time and effort, not to mention careful coordination of many parts - that's why we offer seamless solutions to guide stronger care decisions. Because while you can't control any specific event, we believe that data can power communities to live and work better.
Keeping your residents healthy and your staff productive is easy with Inspiren.
Smarter care, on every wall. One room at a time.
About the Role
It is an exciting time to be part of Inspiren. Inspiren's technology is revolutionizing how care is delivered in hospitals and assisted living facilities through innovative technology. As an Implementation Manager at Inspiren you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation / use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.
What you'll do
- Project Management : Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
- Deployment Execution : Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
- Customer Engagement . Manage the operational / tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
- Cross-Functional Collaboration : Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
- Process Optimization : Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.
About you :
Details
Salary : $140,000 - $160,000
