What are the responsibilities and job description for the Enterprise Technology Systems position at INSPYR Solutions?
Title: Enterprise Technology Systems
Location: Pensacola, FL (Hybrid)
First week of training period will be conducted Monday through Friday from 0930 - 1800 EST. Second week of training period will be conducted Monday through Friday from 1800 - 0230 EST.
Hybrid approximately 50%
Duration: Initial 6 months with extensions
Work Requirements: US Citizen, GC Holders or or Authorized to work in US
Responsibilities
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Pensacola, FL (Hybrid)
First week of training period will be conducted Monday through Friday from 0930 - 1800 EST. Second week of training period will be conducted Monday through Friday from 1800 - 0230 EST.
Hybrid approximately 50%
Duration: Initial 6 months with extensions
Work Requirements: US Citizen, GC Holders or or Authorized to work in US
Responsibilities
- Identify trends and monitor network performance and availability
- Utilize multiple monitoring applications to ensure optimal system performance - like Logic Monitor, Moogsoft and Dynatrace
- Respond to alerts and alarms, identifies and corrects problems
- Create and work on tickets in a service management application and monitor ticket queues
- Troubleshoot and escalate incidents and problems
- Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
- Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
- Work with others to update and document technical procedures
- Maintain, configure, and perform preventative maintenance to various network equipment - switches, routers, firewalls
- Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting
- Perform other related duties as assigned
- May be assigned to other tasks based on need
- Knowledge and experience of enterprise system, network knowledge and terminology in a Cisco environment
- Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP
- SDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a Cisco environment
- In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches
- Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors
- Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
- Experience that demonstrates dependability, productivity, and accuracy
- Demonstrated analytical and problem-solving skills
- Effective verbal and written communication skills
- Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
- Ability to work independently and as part of a team
- Ability to work under pressure (urgent problems, deadlines, changing priorities)
- Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
- CCNA or CCNP certifications
- Experience in presenting technical solutions and/or recommendations
- Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
- Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
- Advanced skill in diagnosing and troubleshooting issues
- Advanced research, analytical, and problem solving skills
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
