What are the responsibilities and job description for the HR Professional III position at INSPYR Solutions?
Title : HR Professional IIILocation : Tempe, AZ (4 days onsite)Compensation : $40.00-$50.00 / hourDuration : 6-month ContractWork Requirements : US Citizen, GC Holders or Authorized to Work in the U.S.Research, coordinate, and recommend process enhancements to the division's operations, write procedures, and complete projects as directed. Represent department in the design, development, testing, and implementation of system changes, new systems, or changes in policy and procedures. Provide support for business group as required. Represent the Business / Operations side of the project, and coordinate with Project Manager and project leads from constituent departments, act as liaison between offices, corporate departments, and system groups. Typically requires two years of post-high school education, and 5 years of operation and analytical experience.In addition, the position is responsible for driving employee and manager self-service and providing Tier 1 level support to employees at all organizational levels. In support of this objective, you will be creating, assigning, escalating, and resolving cases within our Case Management System and completing transactions via Workday. Inquiries come into the department via primarily three channels : email, telephone, and chat. Because of this, your ability to multi-task and communicate effectively (both verbal and written) is crucial.
- Manage, assign and resolve cases assigned by you or by others, coming into the department from multiple channels including by phone, email, or chat.
- Expedite incoming inquiries and create cases in real-time with the goal of resolution of assigned cases within our established Service Level Agreement (SLA) timeframe.
- Process routine system transactions in Workday in a manner consistent with established procedures and deadlines.
- Perform daily BAU (business-as-usual) work including checking shared mailboxes, daily mail-outs, unemployment claims, document requests, and the completion of various other transactions.Our benefits package includes : Comprehensive medical benefits Competitive pay 401(k) retirement plan ...and much more!About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary : $40 - $50
