Junior Help Desk Specialist

Title: Jr. Help Desk Support Specialist

Location: Bartlesville, OK

Duration: 12 month contract

Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.

Qualified and interested candidates should email their resumes to Slater Davidson at sdavidson@inspyrsolutions.com.

Skillset / Experience:

INSPYR Solutions seeks a Help Desk Specialist for its oil and gas client in Bartlesville, OK.

Responsibilities for this role include:

• Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.
• Build rapport and elicit incident details from Service Desk customers to record incidents - document all pertinent end customer identification information, including name, department, contact information, and nature of problem or issue.
• Classify, prioritize, and escalate issues (when required) to the appropriately experienced analysts or Team Lead.
• Properly document steps when working on IT incidents, including those used in troubleshooting, actions taken, and the outcome. This is especially important when sending IT incidents on to other IT groups for assistance.
• Use standard, approved diagnostic utilities to aid in troubleshooting, such as Quick Assist and GoTo Resolve.
• Access knowledge base articles, frequently asked questions resources, and other reference materials to aid in resolution.
• Perform fixes at the desktop level using remote tools, which could include installing and upgrading software.
• Manage individual and/or group network and system access along with troubleshooting account-related issues using elevated access to cloud-based tools.
• Perform post-resolution follow-ups to incident requests for customer satisfaction.
• Evaluate documented resolutions and analyze trends for ways to prevent future issues.
• Recommend or suggest methods to update, simplify, and enhance processes and procedures.

Qualifications:

• 0-2 years of experience in customer service/support or help desk/call center environments.
• Ability to provide technical and troubleshooting support.
• Ability to learn terminology, applications, and standard procedures for performing the job function while looking for areas of improvement.
• Perform routine and basic tasks using established procedures.
• Available for a variable work schedule, including weekdays, weeknights, and weekends.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client's business objectives and cultural needs. Our solutions are tailored to each client and include various professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.