What are the responsibilities and job description for the Customer Success Manager position at instagrid GmbH?
Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning.
Ready to make your application Please do read through the description at least once before clicking on Apply.
At Instagrid you shape a more sustainable future by helping professional workers transitioning away from combustion generators. Making our world a cleaner place tomorrow and the workplaces of our customers safer today.
This position requires travel 3-4 days a week.
Join us as a Customer Success Manager, where you'll be the cornerstone of our relationships with key account customers. As the primary contact, you'll embody the essence of Instagrid, ensuring a compelling user experience and driving technology adoption among our clients. Your role is pivotal in fostering strong relationships with key accounts, facilitating product understanding, and spearheading growth initiatives. By embedding yourself within each key account, you'll become an indispensable asset, driving our market success through unparalleled customer satisfaction. Come be a part of our team and make a lasting impact on our journey to success.
Responsibilities
- Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches.
- Expand your network within assigned customers, enabling their success with our solutions.
- Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm.
- Provide comprehensive product training and support to users, making the product accessible and user-friendly.
- Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively.
- Drive high product utilization and ensure customers fully benefit from our solutions.
Qualifications
What we offer
At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.
We are looking forward to receiving your application!
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