What are the responsibilities and job description for the Account Manager position at Instant InfoSystems?
At Instant InfoSystems, we are seeking a highly skilled Account Manager to join our team. The ideal candidate will be responsible for managing customer relationships and ensuring excellent customer experience.
About the Role
The Account Manager will be the primary point of contact for key customers, acting as their advocate and ensuring high levels of customer satisfaction and retention.
Key Responsibilities:
- Gather customer feedback and communicate product and process improvement suggestions to the development team.
- Collaborate with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
- Develop and execute customer success strategies that drive product adoption and maximize customer value.
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- ~3 years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.
- Familiarity with CRM tools, customer success platforms, and analytics software.
