Sales Associate

We are looking for a driven retail Sales Associate to be responsible for all sales job duties. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right products. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• “Go the extra mile”

• Maintain in-stock and presentable condition
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

• A friendly and energetic personality with customer service focus

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
We are enforcing the Buncombe County Guidelines and committed to a safe & healthy work environment.

Application Question(s):

• Are you over the age of 18?
• Are you available to work downtown and at the west location?
• Are you available to work evenings & weekends?

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Multiple Locations