What are the responsibilities and job description for the VSP - Business Analyst 4 position at Instant Serve LLC?
Job Description
Job Description
The incumbent will analyze complex Virginia State Police (VSP) and criminal justice policies, processes and computer systems, and will use this information to evaluate automated and manual processes, staff workloads, skills, training needs and other factors to improve efficiency, accuracy and customer services. In addition will :
- Research state laws, policies and processes, in partnership with VSP legal staff, management and staff to ensure that staff and persons eligible to receive VSP services are accurately informed.
- Lead the implementation of policies, processes and computer systems.
- Apply organizational change management practices, with an emphasis on effective communications, building stakeholder trust and measuring performance with a focus on improving operational performance and customer services.
- Plan, coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new VSP services.
- Plan and coordinate the creation of public websites and other media, in partnership with VSP public relations staff, to inform the public about VSP services.
- Perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8 : 30am to 5 : 00pm, excluding state holidays.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description. In addition, strong analytical skills; ability to create and manage project schedules; ability to research state laws and policies; experience with organizational change management; customer relations skills; good verbal and written communication skills; ability to manage several projects simultaneously; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills SkillRequired / DesiredAmountof ExperienceAdvanced computer skills are required that aligns with the Job DescriptionRequired8Yearsstrong analytical skillsRequired8Yearsability to create and manage project schedulesRequired8Yearsability to research state laws and policiesRequired8Yearsexperience with organizational change managementRequired8Yearscustomer relations skillsRequired8Yearsgood verbal and written communication skillsRequired8Yearsability to manage several projects simultaneouslyRequired8Yearsproficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years
