What are the responsibilities and job description for the Contact Center Specialist position at InstantServe LLC.?
NICE CXone
NICE inContact
Amazon Connect
Five9
Genesys
Facilitating discussions
Deep understanding of
Not just the call flows… ability to understand full Ccaas
Must Have
Omni Channel - Voice, email, … design to meet business objective
Recommend Best practices to the team
CTI - Integration...applications like CRM.
Salesforce and Dynamics are plus
Homegrown CRM experience is a plus. Case Management
Not just good at Customer and Agent experience. But also business workflows CCaaS.. NICE CXone experience Verbal and Written
communication skills
Basic Understanding
Developer background like
Python or Java is huge plus
AI Experience.. If has, then great.. How do I take pre-built capabilities to deliver to the business
Job Type: Full-time
Pay: Up to $90,000.00 per year
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $90,000
