Customer Service Agent - Call Center

Position - Customer Service Agent Sales Representative
Location - South Charleston , WV

JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

• Duties include, but are not limited to:

• Promoting and/saving products and service

• Providing an excellent customer experience via phon

• Negotiating and completing save/service order requests from customers

• Working with customers patiently, tactfully, and efficient

• Accurately informing customers of various fees and adjustments

• Providing options to the customer based on product and service needs

• Active listening skill

• Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

• Outstanding Customer Service skills.

• Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.

• Basic math skills, data entry skills, and sales aptitude

• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.

• Ability to multitask in a fast-paced environment.

PREFERENCES

• Previous Customer Service experience in a high volume

• 2 years of Call Center experience or equivalent required

• 1 yr contact center and 1 yr retention experience are preferred

• High school diploma or the equivalent

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Ability to Commute:

• South Charleston, WV 25303 (Required)

Ability to Relocate:

• South Charleston, WV 25303: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15