What are the responsibilities and job description for the Help Desk Support Specialist - DoD Secret Clearance position at InstantServe LLC?
Job Title: HelpDesk Supoort Specilaist
Location: Atlanta, GA
Pay Rate: $30/hr. on 1099 all-inclusive without benefits
Must have Secret Clearance
Job Description:
- Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI’s High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).
- Provide unit-level support in the installation, operation, and maintenance of computer systems.
- Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific directions on new assignments.
- The affiliate will interact on a consistent basis with users within the assigned unit which can include management, faculty, and staff personnel. Install, maintain, and upgrade workstation and peripheral hardware and software.
- Respond to and resolve workstation, application, and server-related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications.
- Maintained/troubleshoot office-related equipment and applications such as copiers, fax machines, printers, building access systems, and email accounts. Perform other duties as assigned.
- The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
- Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
- 2-5 years years of job-related experience
Salary : $30
