What are the responsibilities and job description for the Account Director position at Instasks App platform?
Instasks App is a Professional Concierge Service. The app provides top-tiered professionals and clients with an online platform. Our unique approach to building an App is to give the client and the provider instant bookings and an easy process of all services: For example, client requests for quick tasks and large projects. Providers receive custom requests for their specialized skills. The app takes care of all invoicing between client and provider with a detailed invoice. And book all the confirmed jobs. We track providers' locations for the client's en route to any job.
We created a portal platform to guide you in listing your professions. The platform provides you with schedules, invoicing and credit card processing are all part of the enhanced technology. Clients will have a choice to give the providers reviews and star ratings to ensure our elite services when booking on our app. Our mission is to help all providers strive to achieve their financial and independent goals. To have more time with their families and create a brighter future for all.
The App offers opportunities to providers over the age of 18 and, by law, over the age of 21 for any tasks serving liquor. Build your future with a secure & safe platform. Be your own boss by choosing the TASKS that best suit your schedules and be available to work when you want to work. Build your income to help increase your revenue. Book tasks that are within a 15-mile radius. Our language preferred gives you better communication skills during your tasks. Our client's and providers' health & well-being are our highest priorities.
BACKGROUND CHECK POLICY: All providers accountants go through an extensive (background check) through a third party company. The certificates they receive are in place to ensure the provider and client feel safe. The document you receive from the third-party background company can be given to any job you are applying for. Our policy states all providers must go through a third party background check only after you are confirmed for a job. We request you do not go through the background check link until you are confirmed for any jobs.
ETIQUETTE TRAINING POLICY: Each provider will go through etiquette training to ensure that every provider is a friendly and well-mannered individual. We are poised to give our clients the very best in professional service. Our platform should leave no room for laxity as we work hard to bring the very best to our customers.
SKILLS AND ABILITIES: Requires working from detailed instructions and occasional independent decision-making. Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.
We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.
An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.
The goal is to ensure the company’s retention of clientele and facilitate further growth.
Responsibilities
- Plan budgets and activities for account management in the company
- Set up goals and objectives for all subordinate staff
- Provide feedback and counsel to account staff to meet quotas/objectives
- Conduct performance evaluation using key metrics
- Serve as the point of contact for customers in your portfolio
- Understand customer requirements and needs to offer suitable solutions and generate new business
- Ensure the timely delivery of services and products to clients
- Resolve issues to maintain and strengthen customer trust
- Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
Requirements
- Proven experience as an account director or similar position
- Demonstrable experience in negotiation and meeting client requirements
- Solid understanding of budgeting and reporting on progress
- Knowledge of performance evaluation techniques and metrics
- Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
- Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
- Outstanding organizational and leadership skills
- BSc/BA in business administration, sales or relevant field