What are the responsibilities and job description for the Community Operations - Retail Partner Operations Specialist position at Instawork?
The Community Operations team is responsible for managing interactions with our community: Business partners, working professionals, and internal stakeholders.
As a Community Operation Specialist, you will be fundamental to Instawork's success by helping to build positive, safe, and trusted experiences for our Instawork Professionals. You will be working with a global team in recruiting, onboarding, booking shifts and performing administrative duties for Instawork professionals.
The right candidate has a sense of curiosity with an entrepreneurial spirit and is always looking to resolve problems with exceptional communication while building trust in the community and has a good sense of intuition.
Key Responsibilities
- Review profiles of our current professionals and determine if they fit the needs of our business partners.
- Ensure all training materials are up to date and properly communicated to our professionals for upcoming shifts.
- Determine staffing requirements for each shift that is being presented by the business partners.
- Assist professionals by communicating requirements of the shift 24 hours before shift starts.
- Contacting professionals that have booked shifts to ensure they meet all the requirements to fulfill the requirements of the shift.
- Assist professionals during the shift to ensure compliance and assist with any question that may arise.
- Provide training on Instawork tools and processes for new professionals during the onboarding process.
- Community with business partners to determine the skill set needed from professionals who work the shift.
- Managing shift bookings on the platform to meet business partner needs.
- Provide daily reports to the business partners and Instawork on the staffing throughout the shift.
- Advise professionals in the event they are not a fit to work with the business partner after the completion of a shift.
- Communicate any feedback provided by both our business partners and professionals and work with Operations to implement any solutions as needed.
Requirements
- 2 years experience managing gig based workers
- 2 years experience as a schedule coordinator
- 1 year experience in conducting interviews
- 1 year experience working backend operations for 3PL retail agencies
- 1 year experience cultivating relationships with business partners in order to achieve recruitment goals
- Demonstrated ability to thrive in a fast-paced environment
- Excellent communication skills including active listening & proactive communication skills
- Proficient computer skills with the ability to learn new software, the ideal candidate should be able to achieve a minimum of 50 WPM
- Extensive experience with Intercom, Textline, Toky, Confluence, Asana, and Google suite products
- Good organizational and time management skills with the flexibility to reprioritize as necessary
- Enthusiastic and positive attitude with strong customer empathy and care for our customers
- Flexible with work schedule is a must, availability to work on weekends are highly preferred
- Previous working experience working in technology startups are preferred
- Previous experience working in a 2-sided marketplace organization is highly preferred
For Vancouver based applicants:
- The range salary for this position is $50,000 - $65,000 CAD
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Salary : $50,000 - $65,000
