What are the responsibilities and job description for the Desktop Administrator - Mount Airy, NC position at Insteel Wire Products?
Location
Mount Airy, NC, US
Organization Name
Insteel Industries INC.
Position Snapshot
Position Snapshot
A Desktop Administrator is typically expected to possess a strong understanding of computing devices and systems to support the company's technology infrastructure. For success in this role, you will:
- Design, create, and deploy standard operating system images ensuring all applicable software with appropriate patches and service packs are applied in a timely manner.
- Evaluate, install, and monitor new hardware, hardware upgrades, and hardware replacements (RAM, data storage, keyboards, mice, monitors, and other peripherals) in a multi-site network environment.
- Evaluate and recommend purchases consistent with the organization's short and long-term objectives. May consult others of hardware requirements when new software is introduced to the Company.
- Analyze problems and designs solutions to assist users with PC related problems.
- Diagnose support requests received by Service Desk staff, Emergency Line, and other members of the Operations group.
- Manages and deploys all relevant PC updates using Microsoft Windows Support Update Services (WSUS) to all corporate laptops and desktops using departmental change management procedures.
- Manage maintenance and service with outside organizations. Performs software upgrades and new installations of PC-based software; evaluates alternatives and recommends strategies for new upgrades. Maintains license agreements for all software.
- Develop & test detailed disaster recovery documentation and assist in implementing procedures supporting the Disaster Recovery plan.
- Train users in correct PC operations and procedures. Assist with hardware and software requirements for training classes. Provides hardware and software for associates to conduct various meetings.
- Maintains accurate stockroom inventory. Collaborates closely with their manager to ensure new purchases are received in a timely manner.
- Research field through trade magazines, training, internet, seminars, etc. to assess current PC practices.
- Work closely with the Service Desk and other Operations staff to analyze problems and provide solutions in areas where their positions overlap.
Requirements and Education:
- Professional, technical, or administrative training (2-year associate degree) in Computer Science, with a bachelor's degree highly desirable, working knowledge of components in a computer (RAM, various processors, data storage, I/O addressing, etc.).
- A minimum of six (6) months' work-related experience is required.
- Given the multi-site environment, 15% of annual time is expected to be in travel.
For your hard work, you receive:
- Competitive base pay with bonus eligibility based on company performance.
- Paid time off including holidays and vacation.
- Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)
Job Type: Full-time
Insteel Industries is strongly committed to the recruitment, selection, development, and promotion of employees based on individual merit. We provide equal employment opportunity to all people without regard to race, color, religion, sex, national original, age or disability. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Amount of Travel
Minimum Travel (33%)
Work At Home
Possible
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