What are the responsibilities and job description for the Client Support Assistant position at Instep Enterprise?
Our company has an immediate opening for an entry-level Client Support Assistant in our local office.
This role is ideal for someone who enjoys engaging with people directly and thrives in a fast-paced, client-facing environment. As a Client Support Assistant, you will be the first point of contact for potential customers during our residential outreach campaigns. Your day-to-day responsibilities will include speaking with clients face-to-face in their communities, answering questions about our services, identifying their needs, and providing tailored sales solutions on the spot. You’ll work independently in the field, building strong customer relationships while representing our clients with professionalism and enthusiasm.
We provide comprehensive, hands-on training to help you succeed. You’ll learn from our top-performing team members who will mentor you, share their strategies for success, and guide you in creating a personalized development plan that supports your growth within the organization.
Responsibilities of the Client Support Assistant Position:
- Plan and run presentations in person with customers with the goal of making sales and growing brand awareness for the client.
- Provide excellent customer service to every customer by informing and educating them about the brands and products to increase sales.
- Plan and run presentations with the goal of making sales and growing brand awareness.
- Work with management to coordinate schedules for all promotional events.
- Communicate through sales reports on results and opportunities.
- Implement business development strategies and sales techniques.
Client Support Assistant Candidate Qualities:
- Outstanding reliability and follow-through and requires excellent communication skills, including telephone and active listening skills.
- Efficient problem-solving and troubleshooting skills.
- The ability to type and talk at the same time, delegate effectively, and have excellent organizational skills.
- The ideal candidate will be a highly self-motivated individual who can work well with and without supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
Client Support Assistant Qualifications:
- High School Diploma or GED required; College degree or equivalent experience preferred.
- Multi-task and prioritize required.
- Ability to handle multiple projects/tasks at a time.
- Knowledge of customer service, sales, business, or communications.
- Excellent oral and written communication skills, particularly in a phone or email context.
- Strong communication skills and basic computer knowledge.
Salary : $48,000 - $58,000
