What are the responsibilities and job description for the IT Specialist I position at Institute For Advanced Learning And Research?
About IALR
The Institute for Advanced Learning and Research (IALR) serves as a regional catalyst for economic transformation. The mission will be accomplished through applied research, advanced learning, economic development, advanced manufacturing, and conference services. Driving Economic Transformation is at the heart of everything we do at the Institute for Advanced Learning and Research. WE discover breakthroughs, create opportunity, grow innovation, power progress, and host greatness. Each of our divisions plays a critical role in daily preserving and delivering this mission.
About the Role
The IT Specialist I provides first-level technical support to IALR staff, guests, and tenants through the IT helpdesk, while ensuring the smooth operation and maintenance of audio/video systems in the Institute Conference Center. This role plays a critical part in supporting daily operations, events, and overall technology functionality across the organization.
Key Responsibilities:
- Set up, monitor, and break down A/V equipment and technology for IALR events; provide on-site support during events to address any technical needs.Conduct routine assessments and preventative maintenance of A/V systems in conference spaces.
- Provide helpdesk support, resolving technical issues and service requests as assigned.
- Support technology upgrades, including the installation of hardware, software, and peripherals.
- Re-image and deploy computers, and manage device replacements as needed.
- Assist with onboarding by setting up user accounts, email, phones, and other access tools for new and existing staff.
- Deliver basic training to users on hardware, software, and conference technology.
- Help maintain support systems and ensure accuracy of user account information.
- Recommend and implement automation or process improvements when appropriate.
- Contribute to IT policy and project development efforts.
- Support cybersecurity efforts through patch management and security risk mitigation.
- Perform other related duties as assigned.
Work Location
We are looking for staff to work onsite in Danville, VA.
Education & Experience:
- Associate’s degree in computer related discipline or comparable related experience
- Windows software experience preferred
- Performs work of a physical nature that may require bending, lifting, pushing, pulling, reaching and repetitive motions of the hands, fingers and wrists
- Must be able to move freely between facilities
- Must be able to operate and manipulate a keyboard
- Must lift 30 lbs. on a regular basis; occasionally up to 50 lbs.
Salary & Benefits
IALR will offer a salary of $40,000 - $50,000 plus applicable shift differential. IALR offers unique career opportunities in an innovative environment, all to support the economic transformation of Southern Virginia. Eligible employees are afforded excellent medical, dental, and vision coverage with lower-than-expected costs and participate in the Virginia Retirement System to save for their future.
How to Apply
Apply online at www.ialr.org/employment. Interviews will begin as qualified applicants are identified.
Salary : $40,000 - $50,000
