Front Desk Clerk - IHSCA

Front Desk Clerk - IHSCA

COMPANY DESCRIPTION

Instituto Health Science Career Academy along with Chicago Public Schools (CPS) has set ambitious goals to ensure that every child-in every school and every neighborhood—has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. In alignment with CPS/ISBE, our school strives to provide high quality and specially designed instructional supports and services for all students with disabilities within the least restrictive environment. We work collaboratively with the goal of improving the academic achievement of all students with disabilities by ensuring they receive meaningful and relevant access to grade level core instruction within the school. Teachers provide appropriate, effective, and culturally relevant instruction for grades 9-12 aligned to SAT, AVID College Readiness, and state standards. IHSCA ensures that students are provided a safe learning environment that supports student social-emotional growth as well as academics.

POSITION DESCRIPTION

The Front Desk Clerk reports to the Director of Operations. The Front Desk Clerk serves as the first point of contact for parents, students, and visitors. Day-to-day responsibilities include answering phones and Substitute Coverage Coordination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be a warm welcoming presence and greet all guests.
• Greets school visitors and answers telephones; refers callers and responds to routine inquiries in a courteous manner.
• Receives, sorts and distributed incoming mail.
• Performs a wide variety of clerical work such as assisting with photocopies, faxes, and all mailouts.
• Complies and maintains inventory of IHSCA’s office supplies and PPE supplies.
• Coordinates Internal Substitution between Cadre Substitutes for IHSCA Teachers' absences.
• Coordinate all Lunch Form Applications with IHSCA Families.
• Track and Enter Lunch Forms into ODA.
• Coordinate with the IT/Facilities Department for Summer Classroom Relocating if needed.
• Maintains records of items requiring control, e.g., keys for IHSCA Teachers.
• Assist with obtaining updating Demographics from IHSCA Families.
• May assist with registration duties such as originating and preparing registration packets, scheduling families with registration appointments, and other general correspondence related to the registration process.
• Coordinate Report Card Pick Up (Parent Teacher Conferences) such as Room Reservations, Print Report Cards, and any other correspondence that support conferences.
• Serves as a liaison between IHSCA and IDPL for room reservations and event scheduling between entities.
• Assist with Professional Development Agendas and Provide Teachers with CPDU Forms.
• Assisting families with  early dismissal for students.
• Maintaining an efficient, clean, and well-organized reception area at all times.
• Assisting with various tasks for open houses and enrollment season.
• Treat students, parents and the public courteously, tactfully, and diplomacy.
• Develop and maintain effective and cooperative working relationships.
• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED equivalent
• Knowledge of Microsoft Office Suite and other computer software programs such as ASPEN and PowerSchool (preferred)
• Excellent organizational skills and ability to handle multiple tasks
• Willingness to work flexible schedules including some evenings
• Supportive nature and ability to stay upbeat in difficult situations
• Ability to develop positive relationships with students, parents, teachers and community
• Ability to work in a fast-paced environment while prioritizing multiple, competing tasks and demands and seek supervisory assistance as appropriate
• Possess a can-do attitude and a willingness to take on whatever needs to be done
• Strong customer focus
• Ability to embrace change with flexibility
• Dependability and punctuality
• Ability to respond to emergency situations while maintaining composure
• Experience working with a volunteer, community service, or nonprofit organization is preferred
• Ability to maintain a high sense of confidentiality
• Ability to work as a member of a team and as an individual with minimal supervision
• Exceptional organization and time management skills
• Excellent oral and written communication skills, bilingual in English and Spanish required
• Strong telephone skills
• Dependability and punctuality
• Strong project management skills, attention to detail, and effective management of multiple projects at one time
• Ability to adhere to deadlines and effectively react to and manage unpredictable events and changes
• Advanced skills with Microsoft Office, Word, Excel, PowerPoint, and the Internet

The above is intended to describe the general conditions of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

PHYSICAL DEMANDS 

Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files. Approximately 50% of time spent standing as well as some lifting (under 30 lbs.)

WORKING CONDITIONS  

Majority of work performed in a general school environment. Position requires availability for extended hours; non-traditional hours may be required to perform job duties. Attendance at various organization sponsored events and meetings is required.

Add open until filled

BENEFITS

Medical

Dental

Vison

Life Insurance

Short Term Disability

Long Term Disability

403b retirement saving plan 

Chicago Teachers Pension Fund

PAID TIME OFF

Vacation

Sick

Personal

Holidays

Instituto Health Sciences Career Academy is an Equal Opportunity Employer