Student Experience Coordinator (Santiago, Chile)

Learn more about IFSA at https://www.ifsa-butler.org/  

In this position, your responsibilities would include: 

• Coordinate and support excursions, co-curricular activities, orientations and other events as needed
• Monitor student's integration and well-being through regular communication and campus visits
• Preparation for and presentation of pre-arrival student webinars 
• Support academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations
• Support the planning and delivery of custom programs
• Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone support 
• Initial point of contact for general student inquiries
• Duties assigned by Director, to assist with student services and overall Chile Program operations. 
• Other duties and projects, as assigned, may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising and Institutional Engagement to develop institutional partner relationships
• Contribute to the regular and effective review of programs and activities, helping to identify and implement improvements 

Requirements, Work Experience and Education 

• 2 - 5 years of work experience in sectors such as higher education, tourism, event planning, or hospitality
• Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully
• Strong attention to detail in creating internal and external documents and in managing program and administrative data
• Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce.
• Ability to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system and student life in Chile: Universidad Católica and Universidad de Chile
• Undergraduate degree is required
• The legal right to work in Chile is required, physically reside in Santiago. 
• This position requires to be physically present at an office, in close contact with students and other constituents. This is not a remote position

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.  

 
Physical and Work Environment   

• Working on a computer, placing phone/video calls.
• Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold
• Occasional travel around the local city and remote locations is required
• Occasional physical activities such as arranging chairs/tables in conference room settings. 
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations

To Apply