What are the responsibilities and job description for the Admissions Coordinator position at Institute of Healthcare Professions LLC?
International College of Health Sciences (ICHS) is seeking an Admissions Coordinator to support our student recruitment and enrollment process. This role is critical in managing initial student inquiries, qualifying leads, and facilitating seamless communication between prospective students and Enrollment Specialist. The ideal candidate will be instrumental in supporting the institution's mission to provide quality education to students seeking careers in healthcare. Located in the vibrant Boynton Beach area of Florida, ICHS is dedicated to shaping the future of healthcare professionals through innovative educational approaches.
Purpose
The Admissions Coordinator will serve as the first point of contact for prospective students, efficiently screening and qualifying leads while maintaining a high standard of professional communication and customer service.
Responsibilities
Student Lead Management
- Receive and process incoming student inquiries via phone, email, and online channels
- Qualify leads using established screening criteria and standardized scripts
- Schedule and confirm appointments with Enrollment Specialist
- Maintain accurate and comprehensive lead tracking records in Campus Café CRM system
Communication and Coordination
- Provide initial information about institutional programs and enrollment processes
- Professionally represent the organization during all student interactions
- Collaborate with Enrollment Specialist to ensure smooth lead handoff
- Document all student interactions with precision and detail
Administrative Support
- Manage and update lead information in Campus Cafe
- Prepare daily and weekly lead performance reports
- Maintain organized digital and physical record-keeping systems
Qualifications
Education / Experience / Knowledge
High school diploma or equivalent; or equivalent combination of education and experience where two years of related experience equals one year of schooling.
Required Experience and Skills:
- 1-2 years of customer service or call center experience
- Proven ability to follow structured communication scripts
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Demonstrated experience with CRM software, preferably Campus Cafe
- Strong interpersonal and customer service abilities
- Ability to work flexible hours, including evenings and weekends
Desired:
- Associate or bachelor's degree
- Previous experience in educational sales or recruitment
- Bilingual capabilities
- Strong problem-solving and interpersonal skills
- Familiarity with CRM software
- Bilingual capabilities
Additional Information:
At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.
International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
