Requisition ID : 116783
Associate Executive Director Operations
Johns Hopkins University is seeking an Associate Executive Director Operations (AEDO) at the Hopkins Bloomberg Center (HBC) located at 555 Pennsylvania Avenue NW, Washington D.C. The ideal candidate shall provide on-site leadership and asset / facilities / hospitality management oversight of internal staff and third-party property management and facilities management firms contracted by the University.
The AEDO holds primary responsibility for the facilities and operation of the HBC, a 435,000 square foot, 12-story academic facility and conference center serving multiple university divisions. As the flagship Johns Hopkins asset in Washington D.C., the HBC is the academic home to faculty, staff and students from multiple divisions, including School of Advanced International Studies, the Carey Business School, the Krieger School of Arts and Sciences and the new School of Government and Policy.
Approximately 2,000 students, faculty and staff are in the building on an average day. The HBC also hosts high-profile events frequently that are critical to the brand image of The Johns Hopkins University.
The activities in the building require a different approach and higher level of oversight, management and coordination than is expected with typical asset management. Third-party property / facilities management firms manage much of the daily operations under the direction of the AEDO. The AEDO is the institutional representative of the building customers (tenants) and stakeholders located on the property and is ultimately responsible for operations, physical space and amenities, including special projects and logistical / crisis response. The AEDO provides active direction and oversight to contracted firms and services and directly manages internal teams responsible for general operations, IT / AV services, scheduling, finance, HR and public safety functions.
The AEDO will work with the HBC staff and relevant stakeholders to meet the finance, accounting and budgeting needs of the HBC, including provision of financial analysis related to leasing and capital decisions, leasing strategy and evaluation, procurement oversight, asset and capital improvement budgeting, long-term strategic asset management plans, management coordination, and finance-related stakeholder communications.
Specific Duties & Responsibilities
- The role has primary responsibility for the overall facility operations, including finance activities, of the Hopkins Bloomberg Center.
- This person will be committed to developing and maintaining critical internal and external relationships within the broader University enterprise and key external stakeholders to accomplish their objectives.
- The ideal candidate will have deep experience managing complex operations in an environment with high standards and multiple internal and external stakeholders.
Leadership and Strategic Planning
Work effectively and collaboratively with a variety of critical stakeholders including Johns Hopkins University leadership, donor representatives, the real estate team, the accounting and budgeting teams, government affairs and communications teams, schools, divisions and department leadership, tenant representatives, the campus public safety team, third-party vendors, and local community groups.Develop and implement robust analytical tools and dashboards to measure and improve the efficiency and effectiveness of HBC operations, including space utilization and other key variables.Lead the management of the property to achieve specified operational objectives, including leasing, capital improvements, system enhancements, customer satisfaction, operating expense control, strategic planning, identification and resolution of property and risk management issues, contract negotiation and administration, management of third-party vendors, sustainability efforts, emergency management, and other applicable areas.Serve as an effective convener and communicator to executive management of all critical asset management issues relative to the building.Participate and / or lead special project efforts and participate in applicable enterprise-wide committees affecting major portfolio properties.Coordinate minor capital improvement projects with necessary stakeholders to mitigate any potential impacts to mission operations.Define and manage strategic initiatives and special projects in support of the building enterprise and its business unit goals and objectives.Foster a service mindset and work with JHU staff and contractors to create a cohesive team.Participate in the local community, ensuring the building and campus is considered a community asset.Operations
Develop daily, weekly, monthly and quarterly operational specifications appropriate to the mission and expected appearance and functionality of the properties.Work with the Gallery Director to ensure appropriate maintenance of the building’s art installations.Complete regular property inspections, assessing and monitoring adequacy of staffing levels for various operating areas.Participate in the hiring, managing and leading of the internal and contract staff servicing the property.Ensure industry standard documentation and property information is organized and maintained for the property.Work with the JHFRE team to ensure and manage asset risk including insurance coverage and safety compliance.Serve as commander and manager of the Incident Command Team.Oversee public safety operations, in conjunction with the HBC Director of Public Safety and Johns Hopkins Office of Public Safety.Maintain effective communication with building customers and key stakeholders.Offer superior customer service and relationship management by being proactive and responsive to tenant needs.Develop and maintain standard operating policies, procedures, systems, reports and internal controls for property, facilities and operations.Finance and Budgeting
Oversee development of and adherence to annual and long-term budget for the property, operations and programming elements.Review, approve and present all operating budgets, financial reporting, and capital improvement plans to Executive Director and Chief Real Estate Officer.Monitor financial performance of property and activities, including variances against budgets, expenses and income.Ensure timely and effective communication of performance results to key stakeholders.Manage budgets and capital planning for assets to enhance operations and maintain the value and infrastructure of the buildings.Additional Knowledge, Skills and Abilities
Strong interpersonal, communication, public relations and negotiation skills necessary to establish and maintain rapport with a variety of customers.Ability to cultivate and maintain an “ownership” and service mentality among operations staff and contractors.Strong financial, analytical and mathematical skills in order to oversee development of budgets.Highly motivated and proficient at managing multiple tasks with effective oral and written communication.Experience in prioritizing day-to-day operational issues and able to assume a leadership role in HBC initiatives.Detail-oriented and willing to set and maintain a high standard throughout the property.Technologically proficient with Microsoft office applications and industry / property accounting software, preferably Yardi.Ability to work weekends and evenings as necessary for asset-related events and issues.Operational experience with a variety of building systems and services.Experience in construction management and contracting oversight helpful.Please make an application promptly if you are a good match for this role due to high levels of interest.
Minimum Qualifications
Bachelor’s degree in Business Administration, Accounting, Finance, Real Estate / Hotel Management, or related field required.Preferred Qualifications
Advance degree strongly preferred.At least 10 years of experience in commercial real estate property management or comparable complex operations role.Strongly prefer experience in hospitality management or comparable position with high-level customer-focused orientation.Proven experience delivering results by directly and indirectly supervising teams.Proven success in managing multiple projects and setting proper priorities among competing stakeholders.Experience establishing systems and metrics to measure accomplishments.Applicable industry certification preferred.The expected base pay salary range for this position is $200,000-$230,000.
Classified Title : Advisor-CS
Job Posting Title (Working Title) : Associate Executive Director Operations
Role / Level / Range : APPTSTAF / 01 / ST
Starting Salary Range : $200,000-$230,000 Annually Commensurate with Experience
Employee group : Full Time
Schedule : Monday-Friday, 8 : 30 am - 5 : 00 pm
Exempt Status : Exempt
Location : Hybrid / District of Columbia
Department name : ???????555 Penn
Personnel area : University Administration
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hybrid : On-site 3-4 days a week
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Salary : $200,000 - $230,000
