What are the responsibilities and job description for the Manager, Performance Strategy position at Institute of Real Estate Management?
ABOUT GREYSTAR
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Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units / beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
JOB DESCRIPTION SUMMARY
The Manager of Performance Strategy role is an influential leadership position supporting onsite operations and regional performance objectives. In this role, the Manager of Performance Strategy will identify performance needs for onsite team members and assigned portfolio to fill learning gaps both in 1 : 1 and group facilitation, ensure that team members have the knowledge and resources needed to achieve performance goals and operational excellence, and act as a strategist to increase site-specific efficiency, productivity, and overall success throughout the region. In addition, the Manager of Performance Strategy will be responsible for coordinating group coaching sessions with various onsite team members, supporting onboarding efforts, and collaborating with department leads to ensure national Learning & Development initiatives are being implemented on the regional level.
JOB DESCRIPTION
- Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
- Facilitates onboard training courses when necessary for newly transitioned properties, with a specialized focus on property management systems and processes.
- Provides feedback to Learning & Development Team regarding training needs.
- Monitors 3rd party Mystery Shop scores. The Mystery Shops are to be coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one-on-one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate).
- Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing / ACM / CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region.
- Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers.
- Utilizes One-on-One Coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team member's Community Manager (and Regional Property Manager where appropriate).
- Through careful analysis of Key Performance Indicators (KPIs), including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, support in developing corrective action plans, and aid in maximizing asset, portfolio, and regional performance as a whole.
- Participates in and facilitates (as requested) inter-department meetings / collaboration with the goal to implement a strategic plan that will maximize regional performance.
- Responds to critical asset needs while using regional business intelligence tools. Provides team members with an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager, and other impacted departments / parties.
- Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
- Plans, executes, and participates in committees or chairs them as requested.
- Makes recommendations and modifications regarding office and region performance, business needs, etc.
The salary range for this position is $75,000 - $100,000 (San Francisco, CA).
Additional Compensation :
Robust Benefits Offered
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Salary : $75,000 - $100,000
