Operations Development Engineer

Position: Operations Development Engineer

Location: Nashville, Tennessee

Reports to: Director of Operations

FLSA Status: Exempt

IL is an SEC registered investment advisor and data-enabled platform focused on longevity-based assets. For more information regarding IL, please visit www.ils-us.com.

Mission:

The core mission of the Operations Development Engineer is to administer and aid in the development of the company’s technologies and business processes to drive efficiencies and support growth. The candidate will be expected to multitask between operations/project management and Enterprise Initiatives. The ability to form and implement solutions autonomously, rather than through reliance on third-party service providers (e.g. developers or technical support staff) is strongly preferred. The business operations that are required for longevity assets are complex and technical, and therefore critical thinking, attention to detail, and the ability to work as part of a disciplined team are critically important.

Accountabilities

1. Work closely with Director of Operations to form solutions to the organization’s business process initiatives (e.g. automation of low-level tasks, improvement of process to increase throughput, reduce error rate, or enhance user experience).

2. Recommend, scope, and manage projects related to AI-based (LLM) or traditional process improvements, both autonomously and under the direction of Director of Operations.

3. Refine existing KPIs or identify and establish new KPIs to measure operational efficiency, accuracy, and overall health of operations.

4. Act as the main point of contact for the operations team’s technical questions.

5. Maintain process documentation, user guides, and training materials across business processes. Update documentation and maintain revision history in accordance with best practice and business continuity objectives.

6. Meet with Director of Operations on a regular basis to develop project plans for operational excellence.

7. Assist in managing ongoing development of operational team through training and retention initiatives.

8. Assist in managing Salesforce operations and technology, with the potential to own strategic decisions and their outcomes for the company, develop projects, and influence the culture of the firm.

9. Salesforce Training: Spot gaps in knowledge and user experience and recommend regular (or refresher) training for all business processes.

10. Assist with admin functions across IL’s technology platforms (Salesforce CRM, cloud storage platforms, Microsoft 365, Teams, cloud-based backup and security software, etc.).

11. Execution Tracking: Develop and own tools and systems to track progress against all outstanding projects and company initiatives.

12. System initiatives: In collaboration with Director of Operations, own technology and system initiatives and programs.

13. Manage projects and relationships with technology vendors/developers.

Key Competencies

· Strong problem-solving abilities as related to project management and operational needs of a growing business

· Must be able to communicate to senior management clearly on technical matters and at a regular cadence

· Highly organized

· Flexible

· Strategy Execution

· Strong critical thought and understanding of operational principles

Technical Skills

· Fundamental knowledge of key AI/LLM concepts

· Programming skills (Python, Apex, SQL, etc.) strongly preferred

· Advanced knowledge of Project Management and operational best practices

· Salesforce experience strongly preferred

· Experience with integration tools and APIs (REST, SOAP, etc.) preferred

· Knowledge of finance and financial principles preferred

· Intermediate knowledge of Excel

Values

· Resourceful

· Desire to excel, persevere, learn and innovate

· Curiosity and Integrity

· Devoted Communication

· Continuous Improvement

Qualifications

· Minimum Bachelor’s degree

· 1-3 years managing complex projects

· Prior Salesforce Administrator experience preferred

· This position requires full-time, on-site work at our downtown Nashville office (some flexibility for occasional remote work as needed)

Job Type: Full-time

Pay: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Compensation Package:

• Yearly bonus

Schedule:

• Monday to Friday

Experience:

• Salesforce: 1 year (Preferred)

Ability to Commute:

• Nashville, TN 37219 (Required)

Ability to Relocate:

• Nashville, TN 37219: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $115,000